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- Tasks: Manage 60 customer relationships, ensuring renewals and driving upsell revenue.
- Company: Fast-growing HR-tech scale-up based in London.
- Benefits: £50,000 base salary, uncapped performance bonus, and personal development opportunities.
- Why this job: Join a vibrant team and make a real impact in the HR-tech space.
- Qualifications: Over 2 years of B2B SaaS Customer Success experience required.
- Other info: Dynamic, mission-driven environment with great career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
A fast-growing HR-tech scale-up in London is seeking a Customer Success professional to join their team. This role focuses on managing approximately 60 customer relationships, ensuring renewal performance and upsell revenue.
Successful candidates will have over 2 years of experience in B2B SaaS Customer Success and a proven track record in managing diverse portfolios.
The position offers a £50,000 base salary plus an uncapped performance bonus and opportunities for personal development in a vibrant, mission-driven work environment.
Strategic Customer Success Manager — HR-Tech Scale-Up | London employer: Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses
Contact Detail:
Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Customer Success Manager — HR-Tech Scale-Up | London
✨Tip Number 1
Network like a pro! Reach out to current employees at the HR-tech scale-up on LinkedIn. A friendly chat can give us insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by researching the company’s values and mission. We want to show that we’re not just a fit for the role, but also for their culture!
✨Tip Number 3
Practice your pitch! We need to clearly articulate our experience in B2B SaaS Customer Success and how it aligns with managing diverse portfolios. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team.
We think you need these skills to ace Strategic Customer Success Manager — HR-Tech Scale-Up | London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Strategic Customer Success Manager. Highlight your experience in B2B SaaS and any specific achievements that demonstrate your ability to manage customer relationships effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background aligns with our mission. Be sure to mention any relevant experience with upselling and renewals.
Showcase Your Achievements: When detailing your experience, focus on quantifiable achievements. Did you increase renewal rates or drive upsell revenue? Numbers speak volumes, so don’t shy away from sharing your successes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our vibrant team!
How to prepare for a job interview at Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to B2B SaaS. Be ready to discuss how you've used metrics like NPS, churn rate, and upsell revenue in your previous roles. This shows you understand the importance of data in driving customer satisfaction and business growth.
✨Showcase Your Relationship Management Skills
Prepare examples that highlight your experience managing diverse customer portfolios. Think about specific challenges you faced and how you overcame them. This will demonstrate your ability to build strong relationships and ensure customer renewals, which is crucial for this role.
✨Research the Company’s Mission and Values
Take some time to understand the scale-up's mission and values. During the interview, relate your personal values and experiences to theirs. This not only shows your enthusiasm for the role but also indicates that you’re a good cultural fit for their vibrant work environment.
✨Prepare Questions That Show Your Interest
Have a list of thoughtful questions ready to ask at the end of the interview. Inquire about their approach to customer success, how they measure performance, or what opportunities for personal development they offer. This demonstrates your genuine interest in the role and helps you assess if it’s the right fit for you.
