The opportunity is to lead the Scaled Customer Success function in a UK-based SaaS business. You will guide strategic customer conversations, coach two Customer Success Managers, and influence commercial outcomes across a £4-5M ARR portfolio spanning 1,000 customers.
You'll couple executive engagement with hands-on leadership, driving adoption, retention and revenue growth through data-driven, proactive account management.
Strategic Customer Success Lead - Growth & Retention employer: ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
Join a dynamic and rapidly growing PE-backed Regulatory Technology business that is not only committed to reaching ambitious financial goals but also prioritises the development of its employees. With a strong focus on a data-driven Customer Success function, you will have access to cutting-edge technology and resources, fostering a culture of collaboration and continuous improvement. This role offers significant opportunities for professional growth, as you lead a team and engage directly with senior stakeholders, making a tangible impact on customer outcomes and the company's success.
Contact Details:
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Recruitment Team
