Senior Director, Scaled Customer Success

Senior Director, Scaled Customer Success

Full-Time 40500 - 49500 £ / year (est.) No working from home possible
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At a Glance

  • Tasks: Lead a team to drive customer success and revenue growth across a diverse portfolio.
  • Company: Dynamic RegTech business in the UK with a focus on innovation.
  • Benefits: Competitive salary, leadership opportunities, and a chance to shape customer success strategies.
  • Other info: Join a fast-paced environment with opportunities for professional growth.
  • Why this job: Be the voice of customer success and make a significant impact on a large customer base.
  • Qualifications: Proven experience in customer success leadership and strong coaching skills.

The predicted salary is between 40500 - 49500 £ per year.

RegTech business in the United Kingdom seeks a senior Customer Success leader to define how a modern scaled CS organisation operates, leading two Customer Success Managers and driving commercial outcomes across a £4-5M ARR portfolio. You will be the senior customer-facing voice, coaching the team while engaging in executive conversations to drive adoption, retention and revenue growth across this 1,000-customer base.

Senior Director, Scaled Customer Success employer: ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses

Join a dynamic and rapidly growing PE-backed Regulatory Technology business that is not only committed to reaching ambitious financial goals but also prioritises the development of its employees. With a strong focus on a data-driven Customer Success function, you will have access to cutting-edge technology and resources, fostering a culture of collaboration and continuous improvement. This role offers significant opportunities for professional growth, as you lead a team and engage directly with senior stakeholders, making a tangible impact on customer outcomes and the company's success.

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Contact Details:

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Recruitment Team

We think you need these skills to ace Senior Director, Scaled Customer Success

Leadership Skills
Customer Success Management
Coaching Skills
Commercial Acumen
Revenue Growth Strategies
Stakeholder Engagement
Executive Communication