At a Glance
- Tasks: Lead the Customer Success function and enhance client relationships for impactful results.
- Company: Established supplier management firm, evolving its Customer Success team.
- Benefits: Competitive salary, performance bonuses, and a supportive team environment.
- Other info: Join a collaborative culture with direct access to leadership and growth opportunities.
- Why this job: Shape the future of Customer Success in a dynamic, startup-like atmosphere.
- Qualifications: 5+ years in Customer Success or related fields, with SaaS experience preferred.
The predicted salary is between 60000 - 72000 £ per year.
PE-backed, fast-moving supplier management and spend control specialist. Well established (25 years), but focusing on the development of their Customer Success function as they optimise their SaaS proposition.
The Opportunity
- Be one of the first true Customer Success Managers, taking the lead in shaping the CS function from scratch and driving real stability and impact.
- Own relationships with 20+ strategic clients, ranging from midmarket to enterprise, and play a pivotal role in reducing churn, improving value, and elevating the customer experience.
- Partner with visionary leadership and cross-functional teams to turn transformation plans into action. Your ideas will be welcomed!
- Join a small, forming team during an exciting "year 2 startup" phase. Your autonomy, adaptability, and willingness to execute as well as stabilise will be key.
The Ideal Candidate
- 5+ years in Customer Success, Account Management, or Client Services, ideally in SaaS, procurement, or finance-tech environments.
- Proven ability to build trust, coach junior talent, and work with midmarket and enterprise clients.
- Comfortable with ambiguity and changeable service offerings; excels at identifying areas for improvement and driving transformation.
- Strong cross-functional collaborator able to challenge the norm, while stabilising internal dynamics and keeping progress on track.
- Experience with CS tools (Planhat preferred, Gainsight/ChurnZero relevant) and CRM platforms (Salesforce).
- Strategic, analytical, and commercially aware; able to own metrics for churn reduction, client engagement, and CS-qualified leads.
The Package
- £60k base salary + up to 20% annual bonus (£12k potential).
- Join a growing team in a business driving major transformation—with investment, resources, and support.
- Monthly all-hands and collaborative culture; direct access to CCO and cross-functional leadership.
Customer Success Manager in Reading employer: ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
As a Customer Success Manager at our PE-backed, fast-moving supplier management firm, you will be part of an innovative team dedicated to optimising our SaaS offerings. We pride ourselves on a collaborative culture that values your ideas and provides direct access to leadership, ensuring you have the support needed to drive meaningful change. With competitive compensation, a focus on employee growth, and the opportunity to shape the Customer Success function from the ground up, this is an exciting time to join us as we embark on our transformation journey.
Contact Details:
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give us the inside scoop on the company culture and even lead to referrals.
✨Tip Number 2
Prepare for the interview by researching the company's values and recent projects. We want to show that we’re not just interested in the role, but also in how we can contribute to their mission and growth.
✨Tip Number 3
Practice our pitch! We should be ready to explain how our experience aligns with their needs, especially in Customer Success. Highlight specific achievements that demonstrate our ability to reduce churn and improve client engagement.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set us apart and keep us fresh in their minds. Let’s reiterate our excitement about the role and how we can help shape their Customer Success function.
We think you need these skills to ace Customer Success Manager in Reading
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Customer Success, especially in SaaS. We want to see how your skills align with our mission to optimise the customer experience!
Showcase Your Impact:When detailing your past roles, focus on specific achievements that demonstrate your ability to reduce churn and improve client relationships. We love numbers, so if you can quantify your success, even better!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who can bring fresh ideas and a collaborative spirit to our team, so don’t be afraid to show us what makes you unique!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in our growing team!
How to prepare for a job interview at ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
✨Know Your Customer Success Metrics
Before the interview, brush up on key metrics related to customer success, such as churn rates and client engagement scores. Be ready to discuss how you've used these metrics in your previous roles to drive improvements and enhance customer experiences.
✨Showcase Your Adaptability
Given the fast-moving nature of the company, it's crucial to demonstrate your ability to adapt to change. Prepare examples from your past where you successfully navigated ambiguity or transformed a service offering, highlighting your strategic thinking and problem-solving skills.
✨Build Trust with Real Examples
As a Customer Success Manager, building trust is key. Come prepared with specific stories that showcase your ability to foster strong relationships with clients, especially in midmarket and enterprise settings. Highlight how you coached junior talent and collaborated with cross-functional teams.
✨Be Ready to Share Ideas
This role is all about shaping the Customer Success function, so don’t hold back on sharing your ideas during the interview. Think about innovative strategies you've implemented in the past and be ready to discuss how you can bring that creativity to their team.
