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For Companies At a Glance
- Tasks: Lead customer relationships and enhance the customer experience for strategic clients.
- Company: Established SaaS company focused on customer success and innovation.
- Benefits: Competitive salary, performance bonuses, and a collaborative work culture.
- Why this job: Shape the future of customer success in a dynamic startup environment.
- Qualifications: 5+ years in Customer Success or Account Management, preferably in SaaS.
- Other info: Join a small team during an exciting growth phase with direct leadership access.
The predicted salary is between 36000 - 60000 £ per year.
PE-backed, fast-moving supplier management and spend control specialist. Well established (25 years), but focussing on the development of their Customer Success function as they optimise their SaaS proposition.
The Opportunity
Be one of the first true Customer Success Managers, taking the lead in shaping the CS function from scratch and driving real stability and impact.
Responsibilities
- Own relationships with 20+ strategic clients, ranging from midmarket to enterprise, and play a pivotal role in reducing churn, improving value, and elevating the customer experience.
- Partner with visionary leadership and cross-functional teams to turn transformation plans into action.
- Your ideas will be welcomed!
- Join a small, forming team during an exciting "year 2 startup" phase.
- Your autonomy, adaptability, and willingness to execute as well as stabilise will be key.
The Ideal Candidate
- 5+ years in Customer Success, Account Management, or Client Services, ideally in SaaS, procurement, or finance-tech environments.
- Proven ability to build trust, coach junior talent, and work with midmarket and enterprise clients.
- Comfortable with ambiguity and changeable service offerings; excels at identifying areas for improvement and driving transformation.
- Strong cross-functional collaborator able to challenge the norm, while stabilising internal dynamics and keeping progress on track.
- Experience with CS tools (Planhat preferred, Gainsight/ChurnZero relevant) and CRM platforms (Salesforce).
- Strategic, analytical, and commercially aware; able to own metrics for churn reduction, client engagement, and CS-qualified leads.
The Package
£60k base salary + up to 20% annual bonus (£12k potential). Join a growing team in a business driving major transformation—with investment, resources, and support. Monthly all-hands and collaborative culture; direct access to CCO and cross-functional leadership.
Customer Success Manager in Reading employer: Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses
Contact Detail:
Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through our website. Ask them about their experiences and what they love about working here. This not only shows your interest but can also give you insider info that might help you stand out.
✨Tip Number 2
Prepare for the interview by researching the company’s culture and values. Think about how your experience in Customer Success aligns with their mission. We want to see your passion for making a difference, so be ready to share specific examples of how you've driven customer satisfaction in the past.
✨Tip Number 3
Showcase your adaptability! In a fast-moving environment like ours, being able to pivot and embrace change is crucial. Share stories where you’ve successfully navigated ambiguity or led transformation efforts—this will resonate with the hiring team.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. Use this opportunity to reiterate your excitement about the role and how you can contribute to shaping the Customer Success function. We love seeing candidates who are proactive!
We think you need these skills to ace Customer Success Manager in Reading
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in SaaS and how you've built relationships with clients, as this will show us you're a great fit for our team.
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your impact! Use metrics to demonstrate how you’ve reduced churn or improved customer satisfaction in previous roles. Numbers speak volumes!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can bring fresh ideas and a collaborative spirit to our team, so don’t be afraid to show us what makes you unique.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our growing Customer Success function.
How to prepare for a job interview at Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses
✨Know Your Customer Success Metrics
Before the interview, brush up on key metrics related to customer success, such as churn rates and client engagement scores. Be ready to discuss how you've used these metrics in your previous roles to drive improvements and enhance customer experiences.
✨Showcase Your Adaptability
Given the fast-paced nature of a startup, it's crucial to demonstrate your ability to adapt to change. Prepare examples from your past where you successfully navigated ambiguity or transformed a service offering, highlighting your problem-solving skills and flexibility.
✨Build Rapport with the Interviewers
As a Customer Success Manager, building relationships is key. Use the interview to showcase your interpersonal skills. Engage with your interviewers by asking insightful questions about their current challenges and how they envision the CS function evolving.
✨Highlight Cross-Functional Collaboration
Since the role involves working with various teams, be prepared to discuss your experience collaborating across departments. Share specific examples of how you've partnered with other teams to achieve common goals, and how you can bring that collaborative spirit to their organisation.