At a Glance
- Tasks: Lead a team to enhance client engagement and resolve queries in a dynamic environment.
- Company: Privately owned business offering innovative solutions across various sectors.
- Benefits: Competitive salary, bonus, 26 days holiday, free lunch, and dog-friendly workspace.
- Other info: Opportunity for career advancement into roles like onboarding and training.
- Why this job: Grow your career in client support while making a real impact on customer success.
- Qualifications: Experience in B2B client support and strong multitasking abilities.
The predicted salary is between 37000 - 45000 £ per year.
Privately owned business wide solution platform, supporting sales, marketing, finance and more.
A truly exciting opportunity where you’ll learn the platform as a Client Support Executive before taking this knowledge and using it to create a smarter client engagement and training model!
Join the growing customer facing team as a Technical Client Support Executive, you will work closely with the wider team to ensure client queries, issues and difficulties are logged, investigated and resolved promptly.
With such regular client engagement there is a real opportunity to grow within the business into more direct client centric roles such as customer success, onboarding or training.
Prior experience in a B2B client support role within a complex software solution
Strong attention to detail and able to manage multiple projects at any given time.
Happy picking up US hours coverage as required (a few times a month).
Salary ranging from £37k - £45k plus company bonus.
~26 Days Holiday + BH
~ Free lunch offered in the week.
~ Free parking onsite
~ A dog friendly environment.
Customer Services Team Leader - Chief Executive - Customer services in Reading employer: ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
Join a dynamic and rapidly growing PE-backed Regulatory Technology business that is not only committed to reaching ambitious financial goals but also prioritises the development of its employees. With a strong focus on a data-driven Customer Success function, you will have access to cutting-edge technology and resources, fostering a culture of collaboration and continuous improvement. This role offers significant opportunities for professional growth, as you lead a team and engage directly with senior stakeholders, making a tangible impact on customer outcomes and the company's success.
Contact Details:
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Recruitment Team
