At a Glance
- Tasks: Lead customer onboarding, deliver training, and troubleshoot CRM challenges.
- Company: Fast-growing SaaS scale-up with a focus on CRM data management.
- Benefits: Up to £60,000 salary, fully remote, medical, dental, and equity options.
- Other info: Great career progression opportunities as the second UK hire.
- Why this job: Join a dynamic team and make a real impact on customer success.
- Qualifications: 2-5 years in SaaS onboarding or support, strong CRM knowledge.
The predicted salary is between 36000 - 60000 £ per year.
We’re hiring for a fast-growing, bootstrapped SaaS scale-up helping businesses fix and manage messy CRM data with an awesome platform. With 900+ customers and big growth targets ahead, they’re expanding their onboarding function — and you’ll be the second UK hire.
The Opportunity
This role sits at the intersection of onboarding, technical problem-solving and customer training. You don’t need to code, but you do need to understand how complex SaaS platforms, data flows and CRMs behave. If you enjoy becoming a power user and then teaching others how to get value quickly, you’ll love this. You’ll run structured onboarding programmes, deliver live training sessions, troubleshoot CRM/data scenarios and help customers reach early success fast.
What You’ll Do
- Lead customer onboarding programmes (typically short cycles across 4 sessions)
- Help customers set up workflows, dedupe logic, formatting rules and data processes
- Run 1:1 and small group training sessions online
- Troubleshoot moderately complex CRM/data challenges (not basic support)
- Escalate genuine bugs to engineering BUT be able to map out and understand what’s happening
- Contribute to documentation, best practices and scalable onboarding processes
What We’re Looking For
- 2–5 years in SaaS onboarding, CS, support, training or similar
- Experience working in complex SaaS platforms (data-heavy, workflow-heavy or integration-heavy products)
- Strong understanding of CRMs — HubSpot / Salesforce is a major advantage
- Someone who enjoys teaching, coaching and simplifying technical concepts
- Comfortable working in a small, fast-moving environment
Success Looks Like
- Faster Time to First Value (Onboarding)
- Strong customer feedback (NPS/CSAT) - Support
- Confident, self-sufficient users
- Smooth internal handovers and documentation improvements
What You Get
- Salary up to £60,000
- Fully remote role (UK applicants only)
- Medical & dental
- Equity!
- Big ownership as the second UK team member
- Real progression into senior onboarding, CS, or product roles
Customer Onboarding Manager in Reading employer: Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses
Join a dynamic and innovative SaaS scale-up that prioritises employee growth and offers a fully remote work environment. As the second UK hire, you'll have the unique opportunity to shape the onboarding function while enjoying competitive benefits such as medical and dental coverage, equity options, and clear pathways for career advancement. With a strong focus on collaboration and customer success, this company fosters a supportive culture where your contributions directly impact the business's growth and success.
Contact Details:
Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Onboarding Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or join relevant groups. We can learn a lot from their experiences and maybe even get a referral!
✨Tip Number 2
Prepare for the interview by practising common onboarding scenarios. Think about how you’d handle customer challenges and be ready to share your thought process. We want to show them we can think on our feet!
✨Tip Number 3
Showcase your teaching skills! During interviews, highlight times when you’ve simplified complex concepts for others. We need to demonstrate that we can make technical stuff easy to understand.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our awesome team!
We think you need these skills to ace Customer Onboarding Manager in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Onboarding Manager. Highlight your experience in SaaS onboarding and any relevant CRM knowledge, like HubSpot or Salesforce. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for teaching and problem-solving, and explain why you're excited about helping customers succeed with our platform. Let us know how your skills align with our mission.
Showcase Your Technical Savvy:While you don’t need to code, it’s important to demonstrate your understanding of complex SaaS platforms and data flows. Use examples from your past roles to show how you've tackled similar challenges and helped customers achieve their goals.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on joining our growing team!
How to prepare for a job interview at Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses
✨Know Your SaaS Inside Out
Make sure you understand the SaaS platform and CRM systems like HubSpot or Salesforce. Familiarise yourself with common data flows and workflows, as this will help you answer questions confidently and demonstrate your technical problem-solving skills.
✨Showcase Your Teaching Skills
Since the role involves training customers, be prepared to discuss your experience in teaching or coaching. Think of examples where you've simplified complex concepts for others, and be ready to explain how you would approach onboarding new users.
✨Prepare for Troubleshooting Scenarios
Anticipate questions about troubleshooting CRM/data challenges. Brush up on common issues that arise in onboarding and think through how you would address them. This shows you can handle the complexities of the role and think on your feet.
✨Highlight Your Customer-Centric Approach
Emphasise your commitment to customer success. Be ready to share examples of how you've gathered feedback and improved processes based on customer needs. This will resonate well with the company's focus on delivering a great onboarding experience.
