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- Tasks: Become the go-to expert for onboarding and optimising client platform usage.
- Company: Join a high-growth HealthTech company known for its innovative solutions and industry respect.
- Benefits: Enjoy a competitive salary, hybrid working, 25 days leave, health care, and a fun office vibe!
- Why this job: Make a real impact on client success while contributing to a dynamic and supportive team culture.
- Qualifications: Experience in B2B SaaS Customer Success or Training roles is essential; clinical-dentistry experience is a plus.
- Other info: Work in a vibrant London office with a pet-friendly policy and plenty of refreshments!
The predicted salary is between 36000 - 54000 £ per year.
The Company: Privately owned high-growth HealthTech solution helping drive clinical value and patient engagement! Highly recognised and respected in their space by peers, partners and industry experts! Major growth mode, having recently invested in their leadership function.
The Opportunity: Be the product usage specialist, the training specialist and the onboarding specialist all mixed into one! You are the expert the client needs that has first hand experience of how to optimise the usage of the platform they are paying for! Working closely with the Customer Success manager, you’ll spend time understanding the clients business operation, where there are gaps in their process and how they can implement the range of solutions into the day-to-day operation. You will directly impact the value the client sees and the success of the relationship!
The Ideal Candidate:
- Previous experience in a B2B SaaS Customer Success, Training or Onboarding role.
- Previous experience with a multi-product solution where not every client may be using all, or the same products in the platform offering.
- Experience working within a smaller, scaling SaaS business.
- A self-motivated person that can work autonomously but also likes contributing to group ideas and solutions.
- Someone that is keen to share ideas that could drive improvements and create new ways of thinking.
- Prior experience working in the clinical-dentistry space.
The Package:
- A base salary up to £45k.
- 25 Days annual leave plus bank holidays.
- Hybrid working, 3 days a week in a fantastic, central London office (Dogs allowed and drinks readily available!)
- Health and Dental care.
- And more!
ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch!
Onboarding Specialist employer: ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
Contact Detail:
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Specialist
✨Tip Number 1
Familiarise yourself with the HealthTech industry, especially in clinical-dentistry. Understanding the specific challenges and needs of this sector will help you connect better with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals already working in Customer Success roles within SaaS companies. Attend industry events or join online forums to gain insights and make connections that could lead to referrals or recommendations for the position.
✨Tip Number 3
Prepare to discuss specific examples from your previous experience where you've successfully onboarded clients or improved product usage. Highlighting measurable outcomes will showcase your ability to drive value for clients.
✨Tip Number 4
Research StudySmarter's platform and its offerings thoroughly. Being able to speak knowledgeably about our products and how they can benefit clients will set you apart as a candidate who is genuinely interested in the role.
We think you need these skills to ace Onboarding Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of the Onboarding Specialist position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: Emphasise your previous experience in B2B SaaS Customer Success, Training, or Onboarding roles. Provide specific examples of how you've optimised product usage and contributed to client success in similar environments.
Showcase Your Skills: Demonstrate your self-motivation and ability to work autonomously while also being a team player. Mention any innovative ideas you've implemented in past roles that led to improvements in processes or client engagement.
Craft a Compelling Cover Letter: Write a personalised cover letter that connects your skills and experiences to the company's mission and values. Express your enthusiasm for the role and how you can contribute to their growth in the HealthTech space.
How to prepare for a job interview at ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
✨Showcase Your B2B SaaS Experience
Make sure to highlight your previous experience in B2B SaaS Customer Success, Training, or Onboarding roles. Be prepared to discuss specific examples of how you've helped clients optimise their use of a platform and the impact it had on their business.
✨Understand the Clinical-Dentistry Space
Since prior experience in the clinical-dentistry space is preferred, do some research on common challenges and solutions within this industry. Being able to speak knowledgeably about the sector will demonstrate your commitment and understanding of the role.
✨Demonstrate Autonomy and Team Collaboration
The ideal candidate should be self-motivated but also enjoy contributing to group ideas. Prepare examples that illustrate how you’ve successfully worked independently while also collaborating with teams to drive improvements.
✨Prepare Questions About Client Engagement
Think of insightful questions to ask during the interview about how the company engages with clients and measures success. This shows your interest in the role and helps you understand how you can contribute to the ongoing growth of the Customer Success function.
