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- Tasks: Manage onboarding journeys for clients, ensuring a smooth transition from sale to go-live.
- Company: Join an award-winning health-tech company recognised as a top workplace with a focus on personal development.
- Benefits: Enjoy flexible working, a competitive salary, bonuses, medical care, and 26 days of annual leave.
- Why this job: Be part of a growing team in a dynamic environment that values your growth and well-being.
- Qualifications: Experience in project management or customer onboarding, preferably in a tech-driven setting.
- Other info: This is a 12-month FTC with potential for extension or permanent placement.
The predicted salary is between 24000 - 40000 £ per year.
The Company: Globally established and offering the market leading solution in their space. Award winning company recognised as a Sunday Times best Place to Work! Huge investors in personal development and growth. Continuing to grow, thus the demand to add to the team!
The Opportunity: Please note this is a 12 month FTC opportunity, with scope to extend or become permanent due to demand. This well-established health-tech business are looking for another Onboarding Manager to help clients through the post sales experience before go-live! Effectively manage the onboarding journey, working closely with sales, Account Management, technical implementation and support to ensure the most seamless experience to every client. Be the swan, serene and calm above water, whilst below the surface it’s all systems go! Managing 10 – 20 active projects at any given time, you’ll be their point of contact, calming influence and project manager, taking them from sale to go-live with no stress and no friction.
The Ideal Candidate:
- Experience in project management, customer onboarding, or a similar role, preferably in a SaaS or technology-driven environment.
- Demonstrated success in managing customer relationships and delivering projects on time and to plan.
- Experience with change management and driving customer adoption of new technologies.
- Strong project management skills with proficiency in tools such as Jira, Hubspot, and LMS platforms, or similar tools.
- PMP, PRINCE2, or other project management certifications.
- Experience working with or within the dental space.
The Package: A base salary up to £40k with a £5k bonus. Totally flexible working. Want remote, sure! Prefer some office time, no problem! Medical care, life assurance and mental-wellbeing support. Increased pension. 26 days annual leave plus paid volunteer days and more!
ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch!
Onboarding Specialist employer: Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses
Contact Detail:
Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Specialist
✨Tip Number 1
Familiarise yourself with the health-tech industry, especially focusing on SaaS solutions. Understanding the specific challenges and needs of clients in this space will help you stand out during discussions.
✨Tip Number 2
Showcase your project management skills by preparing examples of how you've successfully managed multiple projects simultaneously. Be ready to discuss your approach to prioritising tasks and ensuring timely delivery.
✨Tip Number 3
Highlight any experience you have with onboarding processes or customer relationship management. Being able to demonstrate your ability to create a seamless onboarding experience will be crucial for this role.
✨Tip Number 4
If you have experience with tools like Jira, Hubspot, or LMS platforms, make sure to mention it. Familiarity with these tools can give you an edge, as they are likely to be integral to the role.
We think you need these skills to ace Onboarding Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management and customer onboarding, especially in a SaaS or technology-driven environment. Use keywords from the job description to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your ability to manage multiple projects and customer relationships effectively.
Highlight Relevant Skills: In your application, emphasise your proficiency with tools like Jira, Hubspot, and LMS platforms. If you have any project management certifications like PMP or PRINCE2, make sure to include them as well.
Showcase Your Adaptability: Given the dynamic nature of the role, illustrate your ability to adapt to changing circumstances and manage stress. Provide examples of how you've successfully navigated challenges in previous roles.
How to prepare for a job interview at Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses
✨Showcase Your Project Management Skills
As an Onboarding Specialist, you'll need to demonstrate your project management expertise. Be prepared to discuss specific examples of how you've successfully managed multiple projects simultaneously, especially in a SaaS or tech environment.
✨Highlight Customer Relationship Experience
This role requires strong customer relationship management. Share stories that illustrate your ability to build rapport with clients and ensure their needs are met throughout the onboarding process.
✨Familiarise Yourself with Relevant Tools
Since proficiency in tools like Jira, Hubspot, and LMS platforms is essential, make sure you can speak confidently about your experience with these or similar tools. If you have certifications like PMP or PRINCE2, mention them!
✨Demonstrate Calm Under Pressure
The job description mentions being a 'swan' – serene on the surface while managing chaos below. Prepare to discuss how you've maintained composure in high-pressure situations and ensured smooth project delivery.