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- Tasks: Manage onboarding journeys for clients, ensuring a smooth transition from sale to go-live.
- Company: Join an award-winning health-tech company recognised as a top workplace with a focus on personal development.
- Benefits: Enjoy flexible working, a competitive salary, bonus, medical care, and 26 days annual leave.
- Why this job: Be part of a growing team in a dynamic environment that values your growth and well-being.
- Qualifications: Experience in project management or customer onboarding, preferably in a tech-driven setting.
- Other info: This is a 12-month FTC with potential for extension or permanent placement.
The predicted salary is between 24000 - 40000 £ per year.
The Company: Globally established and offering the market leading solution in their space. Award winning company recognised as a Sunday Times best Place to Work! Huge investors in personal development and growth. Continuing to grow, thus the demand to add to the team!
The Opportunity: Please note this is a 12 month FTC opportunity, with scope to extend or become permanent due to demand. Due to demand and growth for their leading platform, this well-established health-tech business are looking for another Onboarding Manager to help clients through the post sales experience before go-live! Effectively manage the onboarding journey, working closely with sales, Account Management, technical implementation and support to ensure the most seamless experience to every client. Be the swan, serene and calm above water, whilst below the surface it’s all systems go! Managing 10 – 20 active projects at any given time, you’ll be their point of contact, calming influence and project manager, taking them from sale to go-live with no stress and no friction.
The Ideal Candidate:
- Experience in project management, customer onboarding, or a similar role, preferably in a SaaS or technology-driven environment.
- Demonstrated success in managing customer relationships and delivering projects on time and to plan.
- Experience with change management and driving customer adoption of new technologies.
- Strong project management skills with proficiency in tools such as Jira, Hubspot, and LMS platforms, or similar tools.
- PMP, PRINCE2, or other project management certifications.
- Experience working with or within the dental space.
The Package: A base salary up to £40k with a £5k bonus. Totally flexible working. Want remote, sure! Prefer some office time, no problem! Medical care, life assurance and mental-wellbeing support. Increased pension. 26 days annual leave plus paid volunteer days and more!
ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch!
Onboarding Specialist employer: ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
Contact Detail:
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Specialist
✨Tip Number 1
Familiarise yourself with the health-tech industry, especially focusing on SaaS solutions. Understanding the specific challenges and needs of clients in this space will help you stand out during discussions.
✨Tip Number 2
Showcase your project management skills by preparing examples of how you've successfully managed multiple projects simultaneously. Be ready to discuss your approach to prioritising tasks and ensuring timely delivery.
✨Tip Number 3
Highlight any experience you have with onboarding processes or customer relationship management. Being able to articulate how you've improved client experiences in previous roles will be a big plus.
✨Tip Number 4
Research the tools mentioned in the job description, like Jira and Hubspot. Familiarity with these platforms can give you an edge, so consider taking a quick online course or tutorial to brush up on your skills.
We think you need these skills to ace Onboarding Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management and customer onboarding, especially in a SaaS or technology-driven environment. Use keywords from the job description to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the onboarding process and your ability to manage multiple projects simultaneously. Mention specific tools you are proficient in, like Jira or Hubspot, to demonstrate your technical skills.
Showcase Relevant Experience: In your application, provide examples of past experiences where you successfully managed customer relationships and delivered projects on time. Highlight any experience in the dental space or with change management to align with the company's needs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an Onboarding Specialist role.
How to prepare for a job interview at ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
✨Showcase Your Project Management Skills
As an Onboarding Specialist, you'll need to demonstrate your project management expertise. Be prepared to discuss specific projects you've managed, the tools you used (like Jira or Hubspot), and how you ensured timely delivery and customer satisfaction.
✨Emphasise Customer Relationship Management
Highlight your experience in managing customer relationships. Share examples of how you've successfully navigated challenges with clients and driven adoption of new technologies, especially in a SaaS environment.
✨Demonstrate Calm Under Pressure
The role requires a calm and collected approach, even when managing multiple projects. Prepare to share instances where you've maintained composure and effectively managed stress while ensuring a smooth onboarding process for clients.
✨Research the Company and Its Culture
Familiarise yourself with the company's values and culture, especially their commitment to personal development and growth. This will help you align your answers with what they value and show that you're genuinely interested in being part of their team.
