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- Tasks: Manage client onboarding journeys and ensure a smooth transition from sale to go-live.
- Company: Join an award-winning health-tech company recognised as a top place to work!
- Benefits: Enjoy flexible working, medical care, life assurance, and 26 days annual leave plus volunteer days.
- Why this job: Be part of a growing team that values personal development and offers a dynamic work culture.
- Qualifications: Experience in project management or customer onboarding, preferably in a tech environment.
- Other info: This is a 12-month FTC with potential for extension or permanent placement.
The predicted salary is between 24000 - 56000 £ per year.
The Company: Globally established and offering the market leading solution in their space. Award winning company recognised as a Sunday Times best Place to Work! Huge investors in personal development and growth. Continuing to grow, thus the demand to add to the team!
The Opportunity: Please note this is a 12 month FTC opportunity, with scope to extend or become permanent due to demand. Due to demand and growth for their leading platform, this well-established health-tech business are looking for another Onboarding Manager to help clients through the post sales experience before go-live! Effectively manage the onboarding journey, working closely with sales, Account Management, technical implementation and support to ensure the most seamless experience to every client. Be the swan, serene and calm above water, whilst below the surface it’s all systems go! Managing 10 – 20 active projects at any given time, you’ll be their point of contact, calming influence and project manager, taking them from sale to go-live with no stress and no friction.
The Ideal Candidate: Experience in project management, customer onboarding, or a similar role, preferably in a SaaS or technology-driven environment. Demonstrated success in managing customer relationships and delivering projects on time and to plan. Experience with change management and driving customer adoption of new technologies. Strong project management skills with proficiency in tools such as Jira, Hubspot, and LMS platforms, or similar tools. PMP, PRINCE2, or other project management certifications. Experience working with or within the dental space.
The Package: A base salary up to £40k with a £5k bonus. Totally flexible working. Want remote, sure! Prefer some office time, no problem! Medical care, life assurance and mental-wellbeing support. Increased pension. 26 days annual leave plus paid volunteer days and more!
ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch!
Onboarding Specialist employer: Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses
Contact Detail:
Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Specialist
✨Tip Number 1
Familiarise yourself with the health-tech industry, especially focusing on SaaS solutions. Understanding the specific challenges and needs of clients in this space will help you stand out during discussions.
✨Tip Number 2
Brush up on your project management skills, particularly with tools like Jira and Hubspot. Being able to demonstrate your proficiency with these platforms can give you an edge over other candidates.
✨Tip Number 3
Network with professionals in the onboarding and customer success fields. Engaging with others who have experience in similar roles can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare to discuss your previous experiences managing multiple projects simultaneously. Highlighting your ability to remain calm under pressure and effectively manage client relationships will resonate well with the hiring team.
We think you need these skills to ace Onboarding Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management and customer onboarding, especially in a SaaS or technology-driven environment. Use keywords from the job description to catch their attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your ability to manage multiple projects and customer relationships effectively.
Highlight Relevant Skills: In your application, emphasise your proficiency with tools like Jira, Hubspot, and LMS platforms. If you have any project management certifications like PMP or PRINCE2, make sure to include them as well.
Showcase Your Adaptability: Since the role involves managing change and driving customer adoption of new technologies, provide examples of how you've successfully navigated similar challenges in past roles.
How to prepare for a job interview at Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses
✨Showcase Your Project Management Skills
As an Onboarding Specialist, you'll need to demonstrate your project management expertise. Be prepared to discuss specific examples of how you've successfully managed multiple projects simultaneously, especially in a SaaS or tech environment.
✨Highlight Customer Relationship Experience
This role requires strong customer relationship management. Share stories that illustrate your ability to build rapport with clients and ensure their needs are met throughout the onboarding process.
✨Familiarise Yourself with Relevant Tools
Since proficiency in tools like Jira, Hubspot, and LMS platforms is essential, make sure you can speak confidently about your experience with these or similar tools. If you have certifications like PMP or PRINCE2, mention them!
✨Demonstrate Adaptability and Calmness
The job description mentions being a 'swan'—calm on the surface while managing chaos below. Prepare to discuss how you've handled stressful situations in the past and maintained a positive experience for clients.