At a Glance
- Tasks: Drive customer success and satisfaction for 40-50 EMEA accounts in a dynamic tech environment.
- Company: Global tech platform transforming education and events, backed by an international software leader.
- Benefits: Up to £40k salary, 25 days holiday, enhanced pension, and wellbeing days.
- Other info: Empowering culture with opportunities for growth and collaboration.
- Why this job: Join a fast-paced team and make a real impact in a thriving industry.
- Qualifications: 2+ years in Customer Success or Account Management within a SaaS business.
The predicted salary is between 40000 - 40000 £ per year.
The Company
Privately owned global tech platform powering transformational solutions for the education and events sector. Incredible growth journey backed by an international software leader, poised to further expand over the next decade. Trusted by the vast majority of universities and leading venues worldwide.
The Opportunity
Step into a pivotal role in a business that truly dominates its space! Over 80% of their target market already rely on their range of solutions! You'll have ownership of 40-50 EMEA accounts, driving best practice, client satisfaction and strategic customer success! From in-person meetings to virtual strategy sessions, you'll be the engine driving customer product success, retention, and growth. Collaborate with smart, supportive teams across Professional Services, Customer Support and Sales! Each week offers something new! You'll thrive in a high-trust, goal-driven atmosphere where you are empowered to make a real impact and accelerate your career.
The Ideal Candidate
2+ years experience in a Customer Success, Client Relationship or Account Manager role within a SaaS business. Experience of working within a fast-paced, scaling business with a complex and bespoke software solution. Experience with Education sector decision makers, specifically universities is hugely desirable. Self-motivated and able to work autonomously. A team player! Support the team, learn from the team! MUST have a full UK driving licence.
The Package
A base salary up to £40k plus bonus. 25 Days holiday, plus bank holidays, wellbeing & charity days. Enhanced Pension, Mat/Pat and Sick pay. And more!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Customer Service
Industries
Software Development, Technology, Information and Media, and Higher Education
Milton Keynes, England, United Kingdom
Customer Success Manager in Milton Keynes employer: ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
Join a dynamic and rapidly growing privately owned tech platform that is revolutionising the education and events sector. With a strong emphasis on employee empowerment and collaboration, you'll thrive in a supportive work culture that values innovation and personal growth. Enjoy competitive benefits, including a generous holiday allowance and enhanced pension schemes, while making a meaningful impact across EMEA accounts in a role that promises variety and challenge.
Contact Details:
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS and education sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. Think about how your experience aligns with their needs, especially in customer success. Practise common interview questions and come up with examples that showcase your skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates. So, get your application in and let’s get you that Customer Success Manager role!
We think you need these skills to ace Customer Success Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in SaaS and any relevant achievements that show how you've driven client satisfaction and success.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background aligns with our mission in the education sector. Be genuine and let your personality come through!
Showcase Relevant Experience:When filling out your application, focus on your past roles that relate to customer success or account management. We want to see how you've made an impact in previous positions, especially in fast-paced environments.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
✨Know Your Stuff
Before the interview, make sure you understand the company's products and how they impact customer success. Familiarise yourself with their solutions and think about how you can drive client satisfaction and retention based on your past experiences.
✨Showcase Your Experience
Be ready to discuss your previous roles in Customer Success or Account Management, especially within SaaS. Prepare specific examples of how you've handled client relationships, resolved issues, and contributed to growth. This will demonstrate your capability to manage the 40-50 EMEA accounts you'll be responsible for.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their approach to customer success, how they measure client satisfaction, and what challenges they face in the education sector. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Emphasise Teamwork
Since collaboration is key in this role, highlight your ability to work well in teams. Share examples of how you've supported colleagues or collaborated across departments in previous positions. This will align with the company's culture of teamwork and support.
