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For Companies At a Glance
- Tasks: Join a dynamic team to support customers with Microsoft 365 and IT services.
- Company: Fast-growing tech scale-up focused on quality IT support and innovation.
- Benefits: Remote-first role, competitive salary, 26 days holiday, and training opportunities.
- Why this job: Kickstart your cloud career with real progression and hands-on experience.
- Qualifications: 6 months+ in IT support, knowledge of Microsoft 365, and basic networking skills.
- Other info: Collaborative culture with mentoring and clear career growth paths.
The predicted salary is between 24000 - 36000 £ per year.
We’re supporting a growing technology scale-up that delivers modern, secure and reliable IT services to customers across the UK. They’re expanding their support function and looking for someone early in their career who wants real progression.
About the Company
- IT Managed Services provider with a modern Microsoft-first stack
- Strong focus on quality support, automation and continual improvement
- Collaborative team culture with real training, mentoring and clear progression
- Opportunity to work across support, provisioning and small project delivery
The Role
You’ll join a high-performing support and provisioning team, helping customers with Microsoft 365 environments, Windows, networking fundamentals and day-to-day operational changes. Perfect for someone with 6 months+ experience in an MSP or IT support role who wants to accelerate their learning and move into a true cloud-focused career.
Responsibilities
- Work on the service desk handling tickets across Microsoft 365, Windows and basic networking
- Support users with Exchange Online, Teams, OneDrive, SharePoint and device issues
- Carry out provisioning tasks including user setups, permissions and policy changes
- Contribute to small migration and implementation projects under senior engineer guidance
- Follow SLAs, maintain excellent communication and escalate appropriately
- Keep documentation up to date and share knowledge across the team
- Support operational checks like monitoring, patching and backups
Experience Needed
They’re open to junior talent – ideally you’ll have:
- 6 months+ in an MSP or multi-customer IT support environment (Internal IT Support considered too)
- Hands-on exposure to Microsoft 365 (mailboxes, groups, Teams, OneDrive/SharePoint)
- Good understanding of Windows desktop/server fundamentals
- Basic networking knowledge (DNS, DHCP, VPN concepts)
- Experience using a ticketing system (Halo or similar)
- Bonus: PowerShell exposure, Azure familiarity, or relevant certifications
What they offer:
- A remote-first role with 1x day in the office per week
- £30,000 salary
- The opportunity for proactive individuals to gain broader project exposure
- 26 days holiday + Bank Holidays
- Training and paid-for technical certifications
Technical Support Engineer in Manchester employer: ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
Contact Detail:
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups or webinars, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and understanding the company’s tech stack. Practice common interview questions related to Microsoft 365 and basic networking to show you’re ready to hit the ground running.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your career goals. Use our website to find roles that excite you and match your skills. Tailor your approach to each company to stand out from the crowd!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
We think you need these skills to ace Technical Support Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight any relevant experience with Microsoft 365, Windows, and networking fundamentals to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're excited about this role and how your background fits. Share specific examples of your experience in IT support or MSP environments to show us what you bring to the table.
Show Your Passion for Learning: Since we’re looking for someone eager to grow, mention any training or certifications you’ve pursued. Let us know how you stay updated with tech trends and your enthusiasm for cloud-focused careers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Microsoft 365, Windows fundamentals, and basic networking concepts. Be ready to discuss how you've used these in past roles or projects, as this will show your understanding and readiness for the position.
✨Show Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you resolved a ticket or helped a user with a problem. This will demonstrate your hands-on experience and ability to think on your feet.
✨Familiarise Yourself with the Company
Research the company’s services and culture. Understanding their focus on quality support and automation will help you align your answers with their values. Plus, it shows genuine interest, which is always a plus in interviews!
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. Inquire about their training programmes or how they support career progression. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
