ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses seeks a senior Customer Success leader to drive scaling, governance and commercial outcomes. You will lead two Customer Success Managers, own the health and performance of a £4-5M ARR portfolio, and steer executive conversations with key customers.
You’ll influence senior stakeholders, align CS activities with renewals and growth, and partner with Marketing, CS Ops and Analytics to optimise the scaled journey.
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Senior Director, Scaled Customer Success in Maidstone employer: ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
Join a dynamic and rapidly growing PE-backed Regulatory Technology business that is not only committed to reaching ambitious financial goals but also prioritises the development of its employees. With a strong focus on a data-driven Customer Success function, you will have access to cutting-edge technology and resources, fostering a culture of collaboration and continuous improvement. This role offers significant opportunities for professional growth, as you lead a team and engage directly with senior stakeholders, making a tangible impact on customer outcomes and the company's success.
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ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Recruitment Team
