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- Tasks: Manage 60 customer relationships, ensuring renewals and upsell opportunities.
- Company: Fast-growing HR-tech scale-up in vibrant London.
- Benefits: £50,000 base salary, uncapped performance bonus, and personal development opportunities.
- Why this job: Join a mission-driven team and make a real impact in customer success.
- Qualifications: Over 2 years of B2B SaaS Customer Success experience required.
- Other info: Dynamic work environment with excellent growth potential.
The predicted salary is between 36000 - 60000 £ per year.
A fast-growing HR-tech scale-up in London is seeking a Customer Success professional to join their team. This role focuses on managing approximately 60 customer relationships, ensuring renewal performance and upsell revenue.
Successful candidates will have over 2 years of experience in B2B SaaS Customer Success and a proven track record in managing diverse portfolios.
The position offers a £50,000 base salary plus an uncapped performance bonus and opportunities for personal development in a vibrant, mission-driven work environment.
Strategic Customer Success Manager — HR-Tech Scale-Up | London employer: Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses
Contact Detail:
Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Customer Success Manager — HR-Tech Scale-Up | London
✨Tip Number 1
Network like a pro! Reach out to current employees at the HR-tech scale-up on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent achievements. We want to show that we’re not just interested in the role, but also in their mission and culture.
✨Tip Number 3
Practice our pitch! We should be ready to discuss how our experience aligns with managing customer relationships and driving upsell revenue. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the team.
We think you need these skills to ace Strategic Customer Success Manager — HR-Tech Scale-Up | London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Success role. Highlight your B2B SaaS experience and any achievements in managing customer relationships to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about Customer Success and how you can contribute to our mission. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to drive renewal performance and upsell revenue. Numbers speak volumes, so don’t shy away from sharing metrics!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses
✨Know Your Customer Success Metrics
Before the interview, brush up on key metrics that drive customer success in a B2B SaaS environment. Be ready to discuss how you've used metrics like NPS, churn rate, and upsell revenue to manage customer relationships effectively.
✨Showcase Your Portfolio Management Skills
Prepare examples of how you've successfully managed diverse portfolios in the past. Highlight specific challenges you faced and how you overcame them to ensure customer satisfaction and retention.
✨Demonstrate Your Upselling Techniques
Think of instances where you've successfully upsold products or services to existing customers. Be ready to explain your approach and the results you achieved, as this will show your potential value to the company.
✨Align with Their Mission
Research the company's mission and values, and be prepared to discuss how your personal values align with theirs. This shows that you're not just looking for any job, but that you're genuinely interested in contributing to their mission-driven culture.
