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For Companies At a Glance
- Tasks: Manage customer queries and troubleshoot issues via email and live chat.
- Company: Join a profitable, PE-backed SaaS scale-up in the LMS space.
- Benefits: Starting salary of £30,000, hybrid working, and potential for permanent role.
- Why this job: Make a real impact by helping customers navigate an innovative platform.
- Qualifications: Customer service experience with attention to detail; SaaS background preferred.
- Other info: Enjoy a dynamic work environment with growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
ABR Talent is hiring a Customer Support Executive. This is a hybrid role (1 day a week in the London office) with a starting salary of £30,000 and strong potential to go permanent, working with a profitable, PE-backed SaaS scale-up in the LMS space.
What you'll be doing:
- Managing customer queries through email and live chat.
- Troubleshooting issues and escalating when needed.
- Helping customers navigate the LMS platform and access resources.
- Ensuring every interaction is fast, accurate, and supportive.
What you'll bring:
- Proven customer service skills with high attention to detail.
- Experience handling email and chat support.
- Ideally some background in SaaS or tech-led businesses.
- A genuine customer-first mindset.
What you get:
- Hybrid working: 1 day a week in the London office.
- 4-month FTC with real potential to convert to permanent.
- An opportunity to join a profitable, PE-backed SaaS scale-up in a secure industry.
Location: Greater London, United Kingdom
Seniority level: Associate
Employment type: Temporary
Job function: Customer Service
Industries: Software Development and Technical and Vocational Training
Customer Support Executive in London employer: Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses
Contact Detail:
Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive in London
✨Tip Number 1
Network like a pro! Reach out to people in the SaaS industry, especially those working in customer support. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. Think about how you'd handle tricky situations or difficult customers. We want you to shine when it comes to demonstrating your problem-solving skills!
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with LMS platforms and other tools commonly used in customer support. This will not only impress your potential employer but also help you feel more confident during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Support Executive in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Executive role. Highlight your customer service skills and any relevant experience in SaaS or tech-led businesses. We want to see how you can bring a customer-first mindset to our team!
Showcase Your Communication Skills: Since you'll be managing customer queries through email and live chat, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect how you'd interact with customers. Remember, every word counts!
Highlight Problem-Solving Abilities: In your application, share examples of how you've successfully troubleshot issues in previous roles. We love seeing candidates who can think on their feet and escalate when necessary. Show us that you can keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application quickly. Don’t miss out on this opportunity to join a fantastic team!
How to prepare for a job interview at Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses
✨Know the Product Inside Out
Before your interview, make sure you familiarise yourself with the LMS platform the company uses. Understanding its features and common customer queries will show that you're proactive and genuinely interested in helping customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your attention to detail and how you ensure every interaction is supportive and efficient.
✨Practice Common Scenarios
Think about typical customer support scenarios you might face in this role. Practising how you would troubleshoot issues or guide a customer through the platform can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer support, or how they measure success in this role. This shows your enthusiasm and helps you gauge if it’s the right fit for you.
