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For Companies At a Glance
- Tasks: Lead customer relationships and ensure successful implementation of AI solutions.
- Company: Exciting London-based AI scale-up transforming the transport sector.
- Benefits: Hybrid work, competitive salary, and opportunities for international travel.
- Why this job: Shape client journeys and make a real impact in a fast-growing industry.
- Qualifications: 2+ years in SaaS customer success and strong technical aptitude required.
- Other info: Dynamic environment with opportunities for career growth and development.
The predicted salary is between 36000 - 60000 £ per year.
London-based AI scale-up with an industry-leading platform transforming the transport sector! Privately owned, profitable and growing! Thus the need to hire! Already working with major UK players in their target market!
The Opportunity
Join as a critical Customer Success Manager responsible for owning customer relationships through implementation/onboarding, adoption, training, BAU and retention. You'll take the lead on a small list of incredibly valuable clients with a total book value around £1.5mil ARR. Working with major clients moving from pilot to live, you'll work closely with founders, customers, and delivery teams to oversee deployments (software, hardware, and data integrations), run training sessions, and then support the client through their lifecycle journey. Everything you do will help shape the ongoing client journey! As well as supporting senior leadership stakeholders, you'll also work with front-line end users – so will need to be adaptable! Expect to be onsite with customers weekly and there is the opportunity for future international travel too!
The Ideal Candidate
- 2+ years' experience in SaaS customer success or client management role within a start-up or scale-up environment.
- Prior experience supplying a data-driven solution to an asset-heavy sector such as Logistics, Transport, Energy, Automotive or similar.
- Strong technical aptitude able to grasp data-driven products quickly, troubleshoot issues, and work confidently with multiple, raw data-sets.
- Charismatic and able to engage an audience – A big part of this role is training delivery and adoption.
- Proven stakeholder management, from frontline staff to senior executives.
- Organised project manager, capable of coordinating pilots, rollouts, and multi-stakeholder programmes.
- Resilient, adaptable, and resourceful — thrives in fast-moving, high-growth environments.
- Prior experience within telematics or some form of asset tracking solution is highly advantageous.
The Package
Hybrid London Central (2x a week) plus weekly client travel.
Client Consultant in London employer: Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses
Contact Detail:
Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Consultant in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Show off your skills! When you get the chance to meet with potential employers, make sure to demonstrate your technical aptitude and problem-solving abilities. Bring examples of how you've tackled challenges in previous roles. We want to see that you can handle the data-driven products we work with!
✨Tip Number 3
Be adaptable! In a fast-paced environment like ours, being flexible is key. Share stories of how you've successfully managed multiple stakeholders or adapted to changing circumstances. We love candidates who can thrive under pressure and keep things moving smoothly!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team. Don’t miss out on the opportunity to be part of something exciting in the transport sector!
We think you need these skills to ace Client Consultant in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Consultant. Highlight your experience in SaaS customer success and any relevant projects you've managed. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about transforming the transport sector and how your background makes you the perfect fit for our team. Keep it engaging and personal!
Showcase Your Technical Skills: Since this role involves working with data-driven solutions, make sure to highlight your technical aptitude. Share examples of how you've tackled data challenges in previous roles. We love seeing problem solvers!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join us!
How to prepare for a job interview at Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses
✨Know Your Clients
Before the interview, research the major clients the company works with. Understand their needs and how the company's platform transforms the transport sector. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with data-driven solutions and how you've tackled technical challenges in previous roles. Highlight specific examples where you've successfully managed client relationships and implemented solutions, especially in asset-heavy sectors.
✨Engage and Adapt
Since a big part of the role involves training delivery, practice your presentation skills. Think about how you can engage different audiences, from frontline staff to senior executives. Be ready to adapt your communication style based on who you're speaking to during the interview.
✨Demonstrate Project Management Skills
Prepare to discuss your project management experience, particularly in coordinating pilots and rollouts. Use specific examples to illustrate how you've organised multi-stakeholder programmes and ensured successful outcomes, showcasing your resilience and adaptability in fast-paced environments.
