At a Glance
- Tasks: Lead a strategic shift in Customer Success, focusing on customer value and long-term growth.
- Company: Established SaaS business with a globally recognised platform and strong growth trajectory.
- Benefits: £75k–£85k salary, 20% bonus, remote-first work, 25 days holiday, and healthcare.
- Other info: Dynamic, fast-paced environment with opportunities for personal and professional growth.
- Why this job: Join a pivotal role to redefine customer engagement and drive significant revenue growth.
- Qualifications: Proven leadership in Customer Success or Account Management within a tech environment.
The predicted salary is between 75000 - 85000 £ per year.
The Company is an established SaaS business with a globally recognised platform and an exceptional customer base, trusted by enterprise organisations across highly complex and security-conscious environments. The company has a strong growth trajectory with significant expansion plans and a rapidly evolving product suite.
This is a pivotal hire to lead a fundamental shift in how the business approaches Customer Success. Currently, the function is heavily transactional. The opportunity is to build something far more strategic, embedding a culture centred around customer value, engagement, and long-term growth.
You’ll take ownership of a broad and diverse customer base, working closely with a team of Account Managers to redefine how accounts are segmented, managed, and grown. This includes introducing a more intelligent approach to customer prioritisation, focusing on propensity to spend, not just current value, and building scalable playbooks across high-touch, low-touch, and automated engagement.
You’ll work with key accounts, support expansion opportunities, and play a central role in driving adoption of new product releases, with a clear mandate to increase retention and unlock significant untapped revenue across the existing base. This is a role for someone who wants to build, challenge, and elevate!
The Ideal Candidate
- Proven experience in Customer Success or Account Management leadership within a SaaS or technology-led business
- Strong commercial mindset, comfortable owning retention, expansion, and account growth metrics
- Experience managing or influencing teams responsible for large, diverse account bases
- Background in sales or commercially driven environments is highly valuable
- Confident challenging stakeholders and driving change at leadership level
- Naturally curious and analytical, asks the right questions and looks beyond surface-level data
- Comfortable working in fast-moving, evolving environments where structure needs to be built
- High drive, ambition, and continuous improvement mindset
- Experience in technically complex or enterprise environment is valuable
- Experience within Cybersec or related industries is highly desirable
The Package
- £75k–£85k base salary plus a 20% variable
- Remote-first (UK-based) with occasional travel (UK & international)
- 25 days holiday + increases with service
- Healthcare
- And more
Head of Customer Success in Liverpool employer: ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
As a leading player in the SaaS industry, our company offers an exceptional work environment that fosters innovation and collaboration. We prioritise employee growth through tailored development programmes and provide a supportive culture where your contributions directly impact our success. Located in a vibrant tech hub, we also offer competitive benefits and a dynamic atmosphere that encourages creativity and professional advancement.
Contact Details:
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Success in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS and tech space, especially those who are already in Customer Success roles. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Showcase your strategic mindset! When you get the chance to chat with potential employers, highlight your experience in building customer engagement strategies. Share specific examples of how you've driven retention and growth in previous roles.
✨Tip Number 3
Prepare for interviews by diving deep into the company’s product suite and customer base. Understand their challenges and think about how you can add value. This will show you're not just interested in the role, but genuinely invested in their success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Head of Customer Success in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Customer Success. Highlight your experience in Customer Success or Account Management leadership, especially within SaaS or tech environments. We want to see how your background aligns with our vision for a strategic approach to customer engagement.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about transforming Customer Success. Share specific examples of how you've driven change and built customer value in previous roles. We love seeing your personality come through!
Showcase Your Analytical Skills:Since we’re looking for someone who’s naturally curious and analytical, make sure to include examples of how you've used data to drive decisions in past roles. Whether it’s improving retention rates or identifying growth opportunities, we want to know how you think!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
✨Know Your Customer Success Metrics
Before the interview, brush up on key Customer Success metrics like retention rates, Net Promoter Score (NPS), and customer lifetime value. Be ready to discuss how you've used these metrics in previous roles to drive growth and engagement.
✨Showcase Your Strategic Thinking
This role is all about shifting from a transactional to a strategic approach. Prepare examples of how you've successfully implemented strategic initiatives in past positions, particularly those that involved redefining account management or customer engagement.
✨Demonstrate Your Leadership Skills
Be prepared to talk about your experience leading teams, especially in a SaaS environment. Highlight specific instances where you influenced change or improved team performance, and how you plan to inspire your future team at the company.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions that show your curiosity about the company's current Customer Success strategies and their vision for the future. This will demonstrate your analytical mindset and genuine interest in the role.
