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- Tasks: Manage around 100 key client accounts, driving engagement and growth.
- Company: Join an award-winning Health-Tech start-up with innovative AI solutions.
- Benefits: Earn up to £60k plus equity, enjoy hybrid working, and 23 days annual leave.
- Why this job: Be part of a dynamic team in a fast-growing sector with real impact.
- Qualifications: Experience in account management or customer success, ideally in healthtech or SaaS.
- Other info: Opportunity for regular travel and face-to-face client meetings.
The predicted salary is between 43200 - 84000 £ per year.
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses provided pay range
This range is provided by ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses . Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
Customer Success, Sales and Client Management obsessed recruiter for the SaaS and Technology sectors. CS Insider and CS Connect insight partner.
The Company:
- Privately owned, award winning Health-Tech Start-up, founded by an absolute powerhouse in the space!
- Well funded and with an innovative AI solution supporting multi-billion dollar markets.
- Going through a big growth phase with lots of hiring as they continue to push on!
The Opportunity:
Join the growing Account Management team as their Key Account Manager!
This crucial role see’s you take ownership of c.100 critical client accounts, driving engagement, usage, growth and retention!
You’ll have regular engagement, with some being on-site, share insight and best practice and provide critical analysis, helping clients understand how to get the best from the solution.
Work closely with the wider team, especially sales to drive maximum value!
The Ideal Candidate:
- Prior in account management, customer success, or client-facing roles – in healthtech ideally.
- Prior experience working with a SaaS solution
- Experience working with or within the dental space ios highly desirable.
- A natural relationship-builder with fantastic communication skills.
- Proactive and curious – keen understand the “why” behind every client goal, challenge, or decision.
- Highly organised but adaptable, with the ability to manage a large and complex portfolio of accounts.
- Comfortable working independently and autonomously.
- Happy to travel regularly and confident meeting clients face-to-face.
- Commercially savvy, and to balance exceptional customer experience with commercial objectives.
The Package :
- A base salary up to £60k plus a £30k OTE.
- The opportunity to earn equity!
- 23 Days annual leave plus your birthday off, plus bank holidays.
- Hybrid working, 3 days a week in a fantastic, central London office.
- Yearly and quarterly team incentives.
And more!
ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch!
Seniority level
-
Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Sales and Business Development
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Industries
Technology, Information and Media, Software Development, and Health and Human Services
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Key Account Manager employer: ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
Contact Detail:
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager
✨Tip Number 1
Network with professionals in the health-tech and SaaS sectors. Attend industry events, webinars, or local meetups to connect with potential colleagues or clients. Building relationships can give you insights into the company culture and expectations.
✨Tip Number 2
Familiarise yourself with the latest trends in account management and customer success within the health-tech space. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your proactive approach.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven client engagement and retention in previous roles. Highlighting your successes will show that you understand the importance of these metrics in a Key Account Manager position.
✨Tip Number 4
Research the company's AI solution and its impact on the health-tech market. Being knowledgeable about their product will allow you to articulate how you can add value to their clients and align with their commercial objectives.
We think you need these skills to ace Key Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, customer success, or client-facing roles, especially within the healthtech or SaaS sectors. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the health-tech industry and your understanding of the SaaS business model. Mention specific examples of how you've driven client engagement and retention in previous roles.
Highlight Communication Skills: Since the role requires fantastic communication skills, provide examples in your application that demonstrate your ability to build relationships and engage with clients effectively. This could be through past experiences or specific achievements.
Showcase Your Proactivity: In your application, emphasise your proactive approach to understanding client needs and challenges. Share instances where you took the initiative to solve problems or improve client satisfaction, as this aligns with the company's expectations.
How to prepare for a job interview at ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
✨Research the Company
Before your interview, take some time to understand the health-tech start-up's mission, values, and recent developments. This will not only help you answer questions more effectively but also demonstrate your genuine interest in the company.
✨Showcase Your Relationship-Building Skills
As a Key Account Manager, your ability to build and maintain relationships is crucial. Prepare examples from your past experiences where you've successfully engaged clients, resolved issues, or driven growth. Highlight your communication skills and how they contribute to client satisfaction.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities and adaptability. Think of situations where you've had to manage complex accounts or navigate challenges, and be ready to discuss your thought process and outcomes.
✨Demonstrate Commercial Awareness
The role requires balancing customer experience with commercial objectives. Be prepared to discuss how you've achieved this balance in previous roles. Show that you understand the business side of account management and can contribute to the company's growth.
