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For Companies At a Glance
- Tasks: Manage customer relationships, ensuring satisfaction and retention while spotting upsell opportunities.
- Company: Join a leading SaaS platform trusted by global brands, with a strong focus on employee well-being.
- Benefits: Competitive salary, remote-first culture, generous holiday, private healthcare, and learning budget.
- Why this job: Be part of a fast-scaling company where your contributions truly matter and make an impact.
- Qualifications: Danish speaker with SaaS Customer Success experience and a knack for customer engagement.
- Other info: Dynamic global team with regular social events and excellent career growth potential.
The predicted salary is between 75000 - 75000 £ per year.
The Company
A market-leading SaaS platform helping global brands simplify risk, compliance, and security awareness. Trusted by some of the biggest names across tech, finance, and government. Acquired in a huge £100M+ deal, fuelling serious investment, product expansion, and international growth. A team spread across the UK, US, and APAC, all working with pace, ambition, and purpose. A company that genuinely looks after its people. Flexibility, trust, and development aren't perks here, they're part of the culture. Also a Certified B-Corp! If you want to join a brand that's scaling fast, backed for success, and still small enough for your work to matter, this is the one.
The Role
As the Customer Success Manager, you'll manage a portfolio of 80–100 customers (~£1.5M–£2M ARR). This is a retention and adoption role first, working closely with Account Managers who own expansion revenue.
- Own the day-to-day management of your customer base
- Drive ~90% retention across your renewal book
- Keep customers engaged, using the product properly, and seeing value
- Spot risk early and deal with it before it becomes churn
- Work with Account Managers on upsell opportunities (you identify, they close)
- Run a mix of structured touchpoints depending on account value
- Larger accounts: regular QBRs + monthly engagement
- Smaller accounts: quarterly check-ins + EBRs
What You're Measured On
- Retention (target ~90%)
- Product adoption and usage
- Customer satisfaction
- Contribution to expansion (via AM partnership)
- NRR
What They're Looking For
- Danish speaker (essential) + UK-based
- Experience in SaaS Customer Success, ideally within compliance, ISO, regulatory-tech (or Cyber)
- Comfortable managing a similar value book
- Commercially aware. You understand how retention and expansion actually work
- Able to handle customer issues without over-escalating everything internally
- Experience with tools like Salesforce, Gong, CRM platforms helpful
- Any exposure to compliance, security, or risk products is a bonus
- AI-aware is a plus, not a requirement
Package
- £75,000 base + bonus
- Remote-first
- 25 days holiday + bank holidays (increasing with tenure)
- Private healthcare
- Pension
- L&D budget
- Global team and regular socials
Locations
Customer Success Manager (Danish speaker) in Kent, Maidstone employer: Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses
Contact Detail:
Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (Danish speaker) in Kent, Maidstone
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. We can’t stress enough how personal connections can give you the inside scoop on the company culture and even lead to referrals.
✨Tip Number 2
Prepare for the interview by understanding the company's values and mission. We want you to show how your experience aligns with their goals, especially in customer success and retention strategies. Tailor your examples to highlight your SaaS experience!
✨Tip Number 3
Practice your Danish! Since it’s essential for the role, being fluent will set you apart. We recommend doing mock interviews with friends or using language apps to boost your confidence.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can keep you top of mind. We suggest mentioning something specific from your conversation to make it personal and memorable.
We think you need these skills to ace Customer Success Manager (Danish speaker) in Kent, Maidstone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in SaaS and any relevant skills that show you can manage a portfolio effectively. We want to see how you’ve driven retention and customer satisfaction in past roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how your Danish language skills will help you connect with our customers. Keep it engaging and personal – we love a bit of personality!
Showcase Relevant Experience: When filling out your application, don’t just list your previous jobs. Instead, focus on specific achievements that relate to retention, product adoption, and customer engagement. We’re looking for concrete examples that demonstrate your impact!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it shows you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses
✨Know Your Customer Success Metrics
Familiarise yourself with key metrics like retention rates and customer satisfaction scores. Be ready to discuss how you've driven these metrics in your previous roles, especially in a SaaS environment.
✨Showcase Your Danish Skills
Since being a Danish speaker is essential, practice speaking about your experience in Danish. This will not only demonstrate your language skills but also show your enthusiasm for the role and the company’s international culture.
✨Understand the Product Inside Out
Research the company's SaaS platform thoroughly. Understand its features, benefits, and how it addresses compliance and security challenges. This knowledge will help you articulate how you can drive product adoption and value for customers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage customer relationships. Prepare examples from your past experiences where you successfully handled customer issues or drove retention strategies.