Head of Scaled Customer Success (Commercial)

Head of Scaled Customer Success (Commercial)

Full-Time 54000 - 66000 £ / year (est.) No working from home possible
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At a Glance

  • Tasks: Lead and scale the Customer Success function for a thriving SaaS business.
  • Company: Join a dynamic recruitment firm focused on start-up and scale-up SaaS companies.
  • Benefits: Competitive salary, leadership opportunities, and a chance to shape customer success strategies.
  • Other info: Be part of a rapidly growing company with exciting career advancement potential.
  • Why this job: Make a significant impact by driving customer adoption and retention in a fast-paced environment.
  • Qualifications: Proven experience in customer success and strong leadership skills.

The predicted salary is between 54000 - 66000 £ per year.

ABR Talent l Customer Success Recruitment for Start-up & Scale-up Saa S businesses is seeking a senior leader to own and scale the Customer Success function.

You will lead two CS Managers, drive adoption and retention, and steer executive conversations to protect and grow revenue across a £4-5M ARR portfolio.

The role demands credibility to influence senior stakeholders, coach teams, and set the standard for commercial Customer Success in a fast-growing Saa S environment.

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Head of Scaled Customer Success (Commercial) employer: ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses

As a leading player in the SaaS industry, our company offers an exceptional work environment that fosters innovation and collaboration. We prioritise employee growth through tailored development programmes and provide a supportive culture where your contributions directly impact our success. Located in a vibrant tech hub, we also offer competitive benefits and a dynamic atmosphere that encourages creativity and professional advancement.

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Contact Details:

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Recruitment Team

We think you need these skills to ace Head of Scaled Customer Success (Commercial)

Leadership
Customer Success Management
Stakeholder Management
Coaching Skills
Revenue Growth Strategies
SaaS Knowledge
Adoption and Retention Strategies