At a Glance
- Tasks: Lead and develop a team while driving customer success strategies for a £4-5M portfolio.
- Company: PE-backed Regulatory Technology firm with ambitious growth plans and a market-leading SaaS platform.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Join a data-driven team focused on reducing cyber risk and enhancing customer engagement.
- Why this job: Be the voice of Customer Success, influencing key conversations and driving real commercial outcomes.
- Qualifications: Proven leadership in customer success and strong communication skills.
The predicted salary is between 80000 - 100000 £ per year.
The
Company: PE-backed Regulatory Technology business approaching £45M ARR , with ambitious plans to reach £100M ARR by 2030 .
Market-leading Saa S platform helping organisations reduce cyber risk through security awareness and compliance.
A Customer organisation of 40+ people spanning Customer Success, Account Management, Onboarding and Managed Services.
Significant investment into the customer technology stack, including Salesforce, Gong and Hook, creating a genuinely data-driven Customer Success function.
A business that believes Customer Success should drive commercial outcomes, not just customer happiness.
The
Opportunity: Taking the lead for the Scaled Customer Success function, you'll define how a modern scaled CS organisation operates, leading two Customer Success Managers whilst remaining a highly visible, customer-facing leader.
You'll be just as comfortable coaching your team as you are stepping into executive customer conversations, driving adoption, challenging stakeholders and influencing commercial outcomes across a £4-5M ARR portfolio of almost 1,000 customers.
This isn't a role for someone who wants to manage from behind a dashboard.
They're looking for someone with the credibility and gravitas to become the senior Customer Success voice in the room when it matters most, leading strategic customer conversations, supporting complex accounts and setting the standard for commercial Customer Success.
What You'll
Doing: Leading, coaching and developing two Customer Success Managers.
Owning the strategy, health and performance of a scaled customer portfolio worth approximately £4-5M ARR .
Delivering executive customer meetings, webinars and strategic business reviews.
Partnering closely with Account Management to maximise customer retention and renewal success.
Using customer health, engagement and product usage data to proactively identify risk and opportunity.
Working alongside Customer Marketing, Digital CS and Data
Head of Customer Success (Scaled) employer: ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
Join a dynamic and rapidly expanding scale-up that is redefining the SaaS landscape, offering a unique opportunity for a Customer Success Manager to thrive in a supportive and flexible work environment. With a focus on digital engagement and a commitment to employee well-being, the company provides competitive salaries, wellness benefits, and share options, all while fostering a culture that values work-life balance and personal growth. This role not only allows you to leverage your skills in a meaningful way but also positions you at the forefront of innovative customer strategies within a globally recognised organisation.
Contact Details:
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Recruitment Team
