Head of Customer Success

The Company:

• Innovative scale-up looking to change the world of coaching and mentoring in the corporate world.
• Well-funded. Over $12mil to date, solid runway, a global client base and plans to 3x in the next 12 months!
• Led by founders who have an outstanding track record of growing businesses.
• A value and mission statement you can truly get behind!

The Opportunity:

These guys are a start-up, offering a tech-led AI solution aiming to change how mentoring and coaching is positioned and delivered. It’s a bit of a career enablement solution that drives employee growth, and naturally, the employer see’s the benefits. (The mission is to bring coaching and mentoring to everyone, not just senior figures)

It’s a small team of c.20 with 1 CSM already in the business. They have a book of c.25 live clients, really healthy pipeline and an ARR that sits around £1mil. The plan is to 3x revenue in the next 12 months and then you’ll have all the exciting growth that comes with that!

It’s a function that will need hands on steering, with a leadership team that understand the value of CS. That said, they want someone with the confidence and track record of optimising CS, maximising usage, retention and driving account growth. It’s a small team, so you’ll work closely with all departments (Sales, Product & support) – helping everyone pull in the same direction.

The Ideal Candidate:

• Previous experience leading a small customer success function (<5 in team) within a start-up business
• Previous experience in coaching/mentoring or L&D but as a service/solution, not just part of your role/remit.
• Prior success off growing and optimising a Customer Success function with a comparable ARR (£0 – £5mil ARR)
• Previous experience working within a HR-Tech or learning solution. Critically, working with HR or L&D decision makers.
• The confidence to make data and experience led decision that drive development of Customer Success within a start-up business environment.
• The confidence to challenge leadership with best practice, methodologies and approaches.
• A leader that can inspire confidence in the Customer Success and clos9ely linked teams.

The Package:

• A base salary up to £100k & options.
• Hybrid working 2x a week in Central London.
• 26 days holiday
• Healthcare

And more!

ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch!