Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and develop a global Customer Success team while engaging with key accounts.
- Company: Join a globally established SaaS company making a positive impact with AI-powered solutions.
- Benefits: Competitive salary, performance bonuses, and hybrid working in Central London.
- Why this job: Shape and scale a critical function in a high-impact leadership role.
- Qualifications: 5+ years in Customer Success with proven leadership experience in SaaS.
- Other info: Opportunity to work cross-functionally and drive customer satisfaction metrics.
The predicted salary is between 64000 - 96000 £ per year.
Globally established, best-in-class solution, providing a social & email management platform, with a positive social and economic impact! AI-powered to optimise everything the user does. It can even run campaigns completely autonomously. Recently launched new products, and even more in the 2026 pipeline!
This is a senior leadership role with full ownership of the Customer Success function within a global SaaS business. You’ll be accountable for retention, expansion, and customer satisfaction across a substantial international book of business, while leading and developing a geographically distributed team of Customer Success Managers. This is a hands-on role. You’ll stay close to customers, personally engaging with key accounts, while bringing structure, pace, and consistency to how Customer Success operates at scale. A core focus will be improving visibility across metrics such as NRR, GRR, and CSAT, and embedding a data-led approach to decision making.
The Ideal Candidate
- 5+ years’ experience in Customer Success, Account Management, or a related customer-facing role within a SaaS or technology-led environment
- Proven experience leading and scaling Customer Success teams
- Strong commercial understanding of retention, expansion, and customer performance metrics
- Comfortable owning outcomes across a large, complex customer base
- Data-driven mindset with the ability to translate insight into action
- Hands-on leadership style — confident working directly with customers
- Experience working cross-functionally with Product, Sales, Engineering, and Support
- Pragmatic, delivery-focused approach with a bias toward action
- Prior experience in or with the publishing industry.
The Package
- £80,000 base salary + performance-related bonus
- Hybrid working, Central London
- High-impact leadership role with real ownership and autonomy
- Opportunity to shape and scale a critical function
Head of Customer Success employer: Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses
Contact Detail:
Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those already working in Customer Success roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your achievements in Customer Success. When you get the chance to chat with potential employers, share these stories to demonstrate your impact.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to companies you admire, like ABR Talent, and express your interest in their Customer Success roles. You never know what opportunities might be available!
✨Tip Number 4
Stay engaged! Follow up after interviews or networking events with a thank-you note or a quick message. It keeps you on their radar and shows your enthusiasm for the role. Plus, it’s a great way to build relationships!
We think you need these skills to ace Head of Customer Success
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Customer Success role. Highlight your experience in customer success, especially in SaaS, and show how your skills align with what we’re looking for.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to illustrate your success in retention, expansion, and customer satisfaction.
Be Authentic: Let your personality shine through in your application. We want to get a sense of who you are beyond your professional experience, so feel free to share your passion for customer success and any relevant personal anecdotes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses
✨Know Your Metrics
As a Head of Customer Success, you'll need to be well-versed in key performance indicators like NRR, GRR, and CSAT. Brush up on these metrics before your interview and be ready to discuss how you've used data to drive customer satisfaction and retention in your previous roles.
✨Showcase Your Leadership Style
This role requires a hands-on leadership approach. Prepare examples that highlight your experience in leading and scaling Customer Success teams. Discuss how you engage with customers directly and how you foster a culture of accountability and performance within your team.
✨Understand the Product
Familiarise yourself with the company's social and email management platform. Be prepared to discuss how you would leverage its features to enhance customer success. Showing that you understand the product will demonstrate your commitment and ability to drive results.
✨Cross-Functional Collaboration
The ideal candidate will have experience working with various departments like Product, Sales, and Engineering. Think of specific instances where you've successfully collaborated across teams to achieve customer success goals, and be ready to share those stories during your interview.
