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For Companies At a Glance
- Tasks: Lead a dynamic Customer Success Team and enhance client engagement across global markets.
- Company: A fast-growing SaaS scale-up transforming education and events sectors.
- Benefits: Competitive salary, bonus, 25 days holiday, hybrid working, and enhanced benefits.
- Why this job: Make a real impact by driving customer success and shaping innovative solutions.
- Qualifications: 3 years in Customer Success with management experience; strong communication and leadership skills.
- Other info: Join a collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 55000 - 60000 £ per year.
The Company is a privately owned global SaaS Scale-up delivering transformational solutions to the education and events sectors. It has an enviable client base spanning leading universities and iconic venues worldwide, with a complex and expansive product range of over 20 products designed to drive technological innovation within their user base.
The Opportunity
Whether you are operating in a Senior CS role with leadership responsibilities, been an acting Team Lead or an Interim ‘Head of’, this is your chance to come in, maintain some client ownership and lead a Customer Success Team for a growing tech leader with global clients! You will lead your talented CSM team across UK, EMEA and APAC, guiding strategy, enhancing customer engagement, and ensuring that every partnership delivers tangible success and long-term value. You’ll remain hands-on with a select group of strategic clients, giving you real insight into customer needs and the chance to directly influence how success is delivered. Your days will be diverse: supporting your team, shaping customer programmes, collaborating with Sales, Support and Professional Services, and driving the continued evolution of the customer journey. You’ll be instrumental in embedding best practice, championing the customer voice, and inspiring others to aim higher every day.
The Ideal Candidate
- 3 years’ experience in Customer Success, Client Services, or Account Management within a SaaS or technology-led business.
- 2 years’ management experience with a proven record of developing and inspiring high-performing teams.
- Strong track record of achieving metrics such as NPS, NRR, and retention goals.
- Experience working with education or enterprise clients is desirable but not essential.
- Confident, consultative communicator who can influence and engage at all levels.
- Commercially astute, strategic, and naturally collaborative.
- A proactive leader who thrives in fast-paced, evolving environments.
- Full UK driving licence is essential.
- Prior experience working with or within further education establishments is desirable.
The Package
- Base salary from £55k - £60k plus bonus.
- 25 days holiday plus bank holidays.
- Enhanced pension, maternity/paternity, and sick pay.
- Wellbeing and charity days.
- Hybrid working (2x a week in office).
- And more.
Head of Customer Success employer: Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses
Contact Detail:
Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in Customer Success or SaaS. A friendly chat can lead to insider info about job openings or even a referral that could land you an interview.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at networking events or interviews, be ready to discuss specific examples of how you've driven customer success in previous roles. Numbers speak volumes, so share your achievements!
✨Tip Number 3
Tailor your approach! Research the company and its products before any meeting. Understanding their client base and challenges will help you demonstrate how you can add value and lead their Customer Success Team effectively.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly shows your enthusiasm for joining our team. Plus, it’s a great way to ensure your application gets noticed!
We think you need these skills to ace Head of Customer Success
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Customer Success. Highlight your experience in Customer Success, especially any leadership roles you've held. We want to see how you've driven metrics like NPS and retention goals!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how you can lead our talented team. Share specific examples of how you've inspired teams and enhanced customer engagement in the past.
Showcase Your Strategic Thinking: In your application, don’t forget to demonstrate your strategic mindset. We’re looking for someone who can guide strategy and drive the evolution of the customer journey, so share any relevant experiences that showcase your commercial acumen.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses
✨Know Your Customer Success Metrics
Familiarise yourself with key metrics like NPS, NRR, and retention goals. Be ready to discuss how you've achieved these in your previous roles and how you plan to maintain or improve them in this new position.
✨Showcase Your Leadership Style
Prepare examples that highlight your management experience and how you've inspired high-performing teams. Think about specific challenges you've faced and how you guided your team through them, as this will resonate well with the interviewers.
✨Understand the Product Range
Dive deep into the company’s product offerings. Knowing how each product drives technological innovation will help you articulate how you can enhance customer engagement and deliver value to clients during the interview.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific customer situations or team dynamics. Prepare by thinking of real-life scenarios where you successfully navigated challenges, as this will demonstrate your consultative communication skills and strategic thinking.