Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Customer Success strategy and build a top-notch team in a fast-growing MedTech company.
- Company: Join a high-growth, privately owned MedTech solution focused on clinical value and patient engagement.
- Benefits: Enjoy autonomy in your role and the potential to expand your team as the company grows.
- Why this job: Be part of an exciting scale-up aiming to 5x revenue while making a real impact in healthcare.
- Qualifications: Must have SaaS Customer Success experience and leadership skills, preferably in dental or primary care.
- Other info: Opportunity to shape the customer success function from the ground up!
The predicted salary is between 54000 - 84000 £ per year.
Job Description The Company: Privately owned high-growth MedTech solution helping drive clinical value and patient engagement! Looking to 5x their revenue by end of 2025 and close to securing Series-A funding! Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key! The Opportunity: Lead the Customer Success strategy for this exciting med-tech scale-up! The Founders want someone to come in with ideas and the confidence to implement/execute them! With a client base of around 600 practices using the solution, and an ARR c.£1mil, you’ll lead a team of 3 and create a ‘best-in-class’ customer success function. Build playbooks for optimising onboarding, time to value, platform usage and maximising retention. You’ll have autonomy to build your function and team as you see fit! (There is already scope to add to the team once you’re in!) The Ideal Candidate: Experience within SaaS Customer Success, both as an Individual Contributor AND within a lead role. This can be a head of, team lead, or senior with leadership responsibilities. You must have both! Experience working within the dental or orthodontal space or primary care space. This could be working within a practice, or providing a service/soluti…
Head of Customer Success employer: ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
Contact Detail:
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success
✨Tip Number 1
Familiarize yourself with the MedTech industry, especially focusing on customer success strategies that have proven effective in SaaS environments. Understanding the unique challenges and opportunities in this sector will help you stand out during discussions.
✨Tip Number 2
Network with professionals who have experience in customer success roles within the dental or orthodontal space. Engaging with these individuals can provide you with insights and potentially valuable connections that could benefit your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led customer success initiatives in previous roles. Highlighting your ability to create playbooks and optimize onboarding processes will demonstrate your readiness for this leadership position.
✨Tip Number 4
Showcase your confidence and innovative ideas during any interactions with the company. They are looking for someone who can not only lead but also bring fresh perspectives to their customer success strategy.
We think you need these skills to ace Head of Customer Success
Some tips for your application 🫡
Understand the Company: Research the MedTech company thoroughly. Understand their mission, values, and the specific challenges they face in customer success. This will help you tailor your application to show how you can contribute to their growth.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in SaaS Customer Success, particularly in leadership roles. Provide specific examples of how you've successfully implemented customer success strategies in previous positions.
Showcase Your Ideas: Since the company is looking for someone with innovative ideas, include a brief section in your application outlining potential strategies or playbooks you would implement to enhance customer onboarding and retention.
Tailor Your Application: Make sure your application is tailored to the job description. Use keywords from the listing, such as 'customer-centric', 'optimizing onboarding', and 'maximizing retention' to demonstrate that you understand the role and its requirements.
How to prepare for a job interview at ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
✨Show Your Customer-Centric Mindset
Make sure to highlight your experience in building customer success strategies. Discuss specific examples where you improved customer engagement or retention, especially in a SaaS environment.
✨Demonstrate Leadership Experience
Since the role involves leading a team, be prepared to share your leadership style and how you've successfully managed teams in the past. Talk about how you empower your team members and foster a collaborative environment.
✨Prepare for Questions on Strategy Implementation
The founders are looking for someone who can implement ideas confidently. Be ready to discuss your approach to developing and executing customer success playbooks, and how you measure their effectiveness.
✨Understand the MedTech Landscape
Familiarize yourself with the MedTech industry, particularly in dental or primary care. Showing that you understand the unique challenges and opportunities in this space will set you apart from other candidates.
