Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead technical onboarding for Voice AI customers and optimise their experience.
- Company: Exciting scale-up in the Voice AI space with strong growth and innovative products.
- Benefits: Competitive salary, performance bonuses, remote-first culture, and direct access to leadership.
- Other info: Join a dynamic team and make a real impact as we scale.
- Why this job: Shape the future of customer onboarding in a fast-paced tech environment.
- Qualifications: Experience in Customer Success or Technical Account Management with a knack for problem-solving.
The predicted salary is between 50000 - 60000 ÂŁ per year.
The Company is a CCaaS / Voice AI scale-up backed by recent Series A funding, building a genuinely best-in-class product transforming how businesses handle customer conversations. There has been strong growth over the past 12 months, with multiple hires planned across Customer Success, Partnerships, and Sales. We have partnered closely with a long-standing ABR client to build out their Customer Success and Support functions from the ground up.
This is not a typical “relationship-led” CSM role. You’ll own the technical onboarding and implementation of Voice AI customers, working hands-on to get complex environments live quickly and effectively. Every customer is different, with different telephony setups, call flows, and requirements. Right now, onboarding isn’t consistent. Your job is to bring structure, improve time-to-live, and build a repeatable process.
Key Responsibilities:
- Own end-to-end onboarding from post-sale through to go-live
- Lead technical discovery sessions (call flows, routing logic, telephony setup)
- Configure, test and launch Voice AI solutions in complex environments
- Work closely with partners to deliver integrations (critical part of the role)
- Troubleshoot technical issues alongside Product and Engineering
- Optimise performance post go-live (flows, prompts, routing)
- Drive improvements in onboarding speed (target ~4 weeks vs current 6–12)
- Act as the bridge between customer, partner, and internal teams
A core measurement of success in this role is TTL & TTV. As the role matures, expansion will come into play.
Experience:
- Background in Customer Success, Solutions, Implementation or Technical Account Management
- Experience onboarding complex SaaS products
- Comfortable in technical conversations (you don’t need to code, but you understand how things work)
- Exposure to telephony / contact centre environments (SIP, IVR, PBX, PSTN)
- APIs, integrations or workflow-based systems
- Strong problem-solver who enjoys figuring things out when there’s no clear playbook
- Detail-oriented with a bias towards action
Nice to have:
- Voice AI / conversational AI exposure
- Experience working with partners or integrations
- Familiarity with automation tools (e.g. n8n)
What They Offer:
- £50–60k base + 20% bonus (linked to onboarding performance / time-to-live)
- Remote-first set-up with monthly in-person meet-ups
- Flat structure with direct access to the CEO and leadership team
- Opportunity to play a key role in shaping how onboarding is delivered as the business scales
Locations
Technical Customer Success Manager in Hampshire, Portsmouth employer: Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses
Contact Detail:
Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Success Manager in Hampshire, Portsmouth
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your technical knowledge! Brush up on telephony setups, call flows, and integrations. Being able to speak confidently about these topics will set you apart during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team.
We think you need these skills to ace Technical Customer Success Manager in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with onboarding complex SaaS products. We want to see how your background aligns with our needs, especially in technical conversations and customer success.
Showcase Your Problem-Solving Skills: In your application, share specific examples of how you've tackled challenges in previous roles. We love a strong problem-solver, so let us know how you’ve figured things out when there wasn’t a clear playbook!
Be Detail-Oriented: We’re looking for someone who pays attention to the little things. In your written application, make sure it’s free from typos and clearly structured. This reflects your ability to manage complex environments effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses
✨Know Your Tech Inside Out
Make sure you’re familiar with the technical aspects of Voice AI and telephony systems. Brush up on concepts like SIP, IVR, and APIs, as you'll need to discuss these confidently during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex onboarding challenges in the past. Highlight your ability to troubleshoot and optimise processes, as this role demands a strong problem-solver who can think on their feet.
✨Understand the Customer Journey
Get a grip on what makes a successful customer onboarding experience. Be ready to discuss how you would improve time-to-live and create a repeatable process, as these are key metrics for success in this role.
✨Be Ready for Technical Conversations
While you don’t need to code, being comfortable in technical discussions is crucial. Prepare to engage in conversations about integrations and workflows, demonstrating your understanding of how different systems interact.