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- Tasks: Own and grow strategic enterprise accounts, driving relationships and account growth.
- Company: Leaders in Health-Tech with an AI-backed solution, recognised as a top UK workplace.
- Benefits: Competitive salary, remote work, medical care, increased pension, and generous leave.
- Why this job: Join during an exciting transformation phase and make a real impact in healthcare.
- Qualifications: Strong SaaS background and experience managing large enterprise accounts.
- Other info: Fully remote role with opportunities for professional growth and influence.
The predicted salary is between 48000 - 72000 £ per year.
The Company is a leader in the Health-Tech space with an AI-backed solution supporting a huge global client base. They are well-established but going through an exciting transformation phase, making it a great time to join. They have been recognised by Times as a "UK Best Place to Work".
The Opportunity involves a senior, customer-facing role focused on owning and growing a small number of strategic enterprise accounts worth around £5 million ARR. You will have no direct reports but will carry significant influence due to the critical portfolio you own. Managing internal stakeholders is just as important as managing external stakeholders. You will act as the primary commercial and strategic partner to your customers, responsible for deepening relationships, protecting against competitive pressure, and driving year-on-year account growth. You will lead structured QBRs, spend time with customers each month, and work closely with internal product, onboarding, and support teams to ensure customers see tangible value from new releases. As the business becomes more product-focused, you will play a key role in gathering feedback, influencing adoption, and shaping how customers engage with the product and its development.
The Ideal Candidate should have a strong SaaS background in Account Management, Customer Success, or Technical Account Management. Proven experience managing large, complex enterprise accounts is essential, along with a successful record of driving retention, growth, and relationship depth. You should be confident, credible, and comfortable holding the room with senior stakeholders. Resilience and adaptability are important, as is the ability to operate through product change, shifting priorities, and evolving solutions. Strong internal and external stakeholder management skills are required, as well as experience managing accounts at scale across multiple locations or business units. Involvement in tenders, proposals, or complex commercial negotiations is beneficial. A background in the healthcare or medical space, or supporting clients in this area, is preferred. Technical Account Manager or product-adjacent experience is valuable.
The Package includes a base salary of approximately £80k–£90k plus a 25% bonus, fully remote working within the UK, medical care, increased pension, and 26 days annual leave plus paid volunteer days.
Director, Customer Account Manager employer: Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses
Contact Detail:
Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Customer Account Manager
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. We all know that personal connections can make a huge difference in landing that interview.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, values, and recent news. We want you to walk in feeling confident and ready to impress!
✨Tip Number 3
Showcase your experience with real examples. When discussing your background, we suggest using the STAR method (Situation, Task, Action, Result) to clearly demonstrate your impact in previous roles.
✨Tip Number 4
Follow up after your interviews! A simple thank-you email can keep you top of mind. We believe it shows your enthusiasm and professionalism, which can set you apart from other candidates.
We think you need these skills to ace Director, Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your SaaS experience and any relevant account management successes. We want to see how you’ve driven retention and growth in previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've managed large enterprise accounts and influenced stakeholders in the past.
Showcase Your Stakeholder Management Skills: In your application, emphasise your ability to manage both internal and external stakeholders. We’re looking for someone who can hold their own with senior leaders, so don’t be shy about sharing your experiences!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses
✨Know Your Accounts Inside Out
Before the interview, dive deep into the specific enterprise accounts you'll be managing. Understand their history, challenges, and how the company's solutions can add value. This will show your potential employer that you're not just interested in the role, but also invested in the success of their clients.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your experience with both internal and external stakeholders. Think about times when you successfully navigated complex relationships or drove account growth. Being able to articulate these experiences will demonstrate your capability to manage the critical portfolio effectively.
✨Be Ready for Product Discussions
Since the company is becoming more product-focused, brush up on their offerings and think about how you can influence customer engagement with new releases. Prepare to discuss how you've gathered feedback in the past and how you can help shape product development based on customer needs.
✨Demonstrate Resilience and Adaptability
In your responses, highlight instances where you've successfully adapted to change, whether it was through product shifts or evolving client needs. This will resonate well with the company's current transformation phase and show that you're the right fit for a dynamic environment.
