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For Companies At a Glance
- Tasks: Manage customer relationships, ensuring satisfaction and retention while spotting upsell opportunities.
- Company: Join a leading SaaS platform trusted by global brands, with a strong focus on employee well-being.
- Benefits: Competitive salary, remote-first culture, generous holiday, private healthcare, and learning budget.
- Why this job: Be part of a fast-scaling company where your contributions truly matter and make an impact.
- Qualifications: Danish speaker with SaaS Customer Success experience and a knack for customer engagement.
- Other info: Dynamic global team with regular social events and excellent career growth potential.
The predicted salary is between 75000 - 75000 £ per year.
The Company
A market-leading SaaS platform helping global brands simplify risk, compliance, and security awareness. Trusted by some of the biggest names across tech, finance, and government. Acquired in a huge £100M+ deal, fuelling serious investment, product expansion, and international growth. A team spread across the UK, US, and APAC, all working with pace, ambition, and purpose. A company that genuinely looks after its people. Flexibility, trust, and development aren't perks here, they're part of the culture. Also a Certified B-Corp! If you want to join a brand that's scaling fast, backed for success, and still small enough for your work to matter, this is the one.
The Role
As the Customer Success Manager, you'll manage a portfolio of 80–100 customers (~£1.5M–£2M ARR). This is a retention and adoption role first, working closely with Account Managers who own expansion revenue.
- Own the day-to-day management of your customer base
- Drive ~90% retention across your renewal book
- Keep customers engaged, using the product properly, and seeing value
- Spot risk early and deal with it before it becomes churn
- Work with Account Managers on upsell opportunities (you identify, they close)
- Run a mix of structured touchpoints depending on account value
- Larger accounts: regular QBRs + monthly engagement
- Smaller accounts: quarterly check-ins + EBRs
What You're Measured On
- Retention (target ~90%)
- Product adoption and usage
- Customer satisfaction
- Contribution to expansion (via AM partnership)
- NRR
What They're Looking For
- Danish speaker (essential) + UK-based
- Experience in SaaS Customer Success, ideally within compliance, ISO, regulatory-tech (or Cyber)
- Comfortable managing a similar value book
- Commercially aware. You understand how retention and expansion actually work
- Able to handle customer issues without over-escalating everything internally
- Experience with tools like Salesforce, Gong, CRM platforms helpful
- Any exposure to compliance, security, or risk products is a bonus
- AI-aware is a plus, not a requirement
Package
- £75,000 base + bonus
- Remote-first
- 25 days holiday + bank holidays (increasing with tenure)
- Private healthcare
- Pension
- L&D budget
- Global team and regular socials
Locations
Customer Success Manager (Danish speaker) in Devon, Plymouth employer: Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses
Contact Detail:
Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (Danish speaker) in Devon, Plymouth
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. We can’t stress enough how personal connections can give you the inside scoop on the company culture and even lead to referrals.
✨Tip Number 2
Prepare for the interview by understanding the company's mission and values. We want you to show how your experience aligns with their goals, especially in customer success. Tailor your answers to highlight your SaaS expertise and retention strategies.
✨Tip Number 3
Practice your Danish! Since it’s essential for the role, being fluent will set you apart. We recommend having a few key phrases ready that demonstrate your language skills during the interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can keep you top of mind. We suggest mentioning something specific from your conversation to show your genuine interest in the role.
We think you need these skills to ace Customer Success Manager (Danish speaker) in Devon, Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in SaaS and any relevant skills that show you can manage a portfolio effectively. We want to see how you’ve driven retention and customer satisfaction in past roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how your Danish language skills will help you connect with our customers. Keep it engaging and personal – we love a bit of personality!
Showcase Relevant Experience: When filling out your application, don’t just list your previous jobs. Instead, focus on specific achievements that demonstrate your ability to drive product adoption and retention. We’re looking for concrete examples that show how you’ve made a difference!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to the right people. Plus, you’ll get to see more about our culture and values while you’re at it!
How to prepare for a job interview at Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses
✨Know Your Customer Success Metrics
Before the interview, brush up on key metrics like retention rates and customer satisfaction scores. Be ready to discuss how you've driven these metrics in your previous roles, especially in a SaaS environment. This shows you understand what success looks like in this position.
✨Demonstrate Your Danish Skills
Since being a Danish speaker is essential for this role, prepare to showcase your language skills during the interview. You might be asked to conduct part of the conversation in Danish, so practice common phrases and industry-specific terminology to impress your interviewers.
✨Showcase Your Problem-Solving Skills
Think of specific examples where you've successfully managed customer issues without escalating them unnecessarily. Highlight your ability to spot risks early and how you've turned potential churn into retention. This will demonstrate your proactive approach to customer success.
✨Familiarise Yourself with Their Product
Take some time to explore the company's platform and understand its features and benefits. Being able to discuss how customers can derive value from the product will show your genuine interest and readiness to engage with clients effectively.