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For Companies At a Glance
- Tasks: Manage customer relationships, ensuring satisfaction and retention while spotting upsell opportunities.
- Company: Join a leading SaaS platform trusted by global brands, with a focus on employee well-being.
- Benefits: Competitive salary, remote work, generous holiday, private healthcare, and a learning budget.
- Why this job: Be part of a fast-scaling company where your contributions truly matter.
- Qualifications: Danish speaker with SaaS Customer Success experience and strong commercial awareness.
- Other info: Dynamic global team with regular social events and excellent career growth potential.
The predicted salary is between 75000 - 75000 £ per year.
The Company
A market-leading SaaS platform helping global brands simplify risk, compliance, and security awareness. Trusted by some of the biggest names across tech, finance, and government. Acquired in a huge £100M+ deal, fuelling serious investment, product expansion, and international growth. A team spread across the UK, US, and APAC, all working with pace, ambition, and purpose. A company that genuinely looks after its people. Flexibility, trust, and development aren't perks here, they're part of the culture. Also a Certified B-Corp! If you want to join a brand that's scaling fast, backed for success, and still small enough for your work to matter, this is the one.
The Role
As the Customer Success Manager, you'll manage a portfolio of 80–100 customers (~£1.5M–£2M ARR). This is a retention and adoption role first, working closely with Account Managers who own expansion revenue.
- Own the day-to-day management of your customer base
- Drive ~90% retention across your renewal book
- Keep customers engaged, using the product properly, and seeing value
- Spot risk early and deal with it before it becomes churn
- Work with Account Managers on upsell opportunities (you identify, they close)
- Run a mix of structured touchpoints depending on account value
- Larger accounts: regular QBRs + monthly engagement
- Smaller accounts: quarterly check-ins + EBRs
What You're Measured On
- Retention (target ~90%)
- Product adoption and usage
- Customer satisfaction
- Contribution to expansion (via AM partnership)
- NRR
What They're Looking For
- Danish speaker (essential) + UK-based
- Experience in SaaS Customer Success, ideally within compliance, ISO, regulatory-tech (or Cyber)
- Comfortable managing a similar value book
- Commercially aware. You understand how retention and expansion actually work
- Able to handle customer issues without over-escalating everything internally
- Experience with tools like Salesforce, Gong, CRM platforms helpful
- Any exposure to compliance, security, or risk products is a bonus
- AI-aware is a plus, not a requirement
Package
- £75,000 base + bonus
- Remote-first
- 25 days holiday + bank holidays (increasing with tenure)
- Private healthcare
- Pension
- L&D budget
- Global team and regular socials
Locations
Customer Success Manager (Danish speaker) in Devon, Exeter employer: Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses
Contact Detail:
Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (Danish speaker) in Devon, Exeter
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or join relevant groups. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by knowing the company inside out. Understand their products, culture, and recent news. This shows you're genuinely interested and ready to contribute.
✨Tip Number 3
Showcase your success stories! Be ready to discuss specific examples of how you've driven customer retention and satisfaction in previous roles. Numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our awesome team!
We think you need these skills to ace Customer Success Manager (Danish speaker) in Devon, Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in SaaS and any relevant skills that show you can drive retention and product adoption. We want to see how you’ve made a difference in previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your Danish language skills will help you connect with our customers. Keep it engaging and personal – we love a good story!
Showcase Relevant Experience: When filling out your application, don’t just list your past jobs. Instead, focus on specific achievements that demonstrate your ability to manage customer relationships and drive retention. Numbers speak volumes, so if you’ve improved retention rates or customer satisfaction, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our awesome team!
How to prepare for a job interview at Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses
✨Know Your Customers
Before the interview, research the company’s customer base and understand their needs. Familiarise yourself with how the SaaS platform helps clients in risk, compliance, and security awareness. This will show your potential employer that you’re genuinely interested in their customers and can drive retention.
✨Showcase Your SaaS Experience
Be ready to discuss your previous experience in SaaS Customer Success. Highlight specific examples where you’ve successfully managed a portfolio, driven retention, or improved product adoption. Use metrics to back up your achievements, as numbers speak volumes in this industry.
✨Demonstrate Problem-Solving Skills
Prepare to share instances where you’ve identified risks early and resolved customer issues effectively. The company values proactive problem-solving, so illustrate how you can handle challenges without escalating them unnecessarily. This will showcase your ability to maintain customer satisfaction.
✨Engage with the Culture
Since the company prides itself on its culture of flexibility and development, be sure to express how you align with these values. Share your thoughts on professional growth and how you can contribute to a positive team environment. This will help you stand out as a candidate who fits well within their culture.