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For Companies At a Glance
- Tasks: Manage customer queries via email and live chat, ensuring fast and supportive interactions.
- Company: Join a profitable, PE-backed SaaS scale-up in the LMS space.
- Benefits: Hybrid working, starting salary of £30,000, and potential for permanent role.
- Other info: Great opportunity for career growth in a secure industry.
- Why this job: Be part of a dynamic team making a real difference in customer support.
- Qualifications: Proven customer service skills and experience in email/chat support.
The predicted salary is between 30000 - 30000 £ per year.
ABR Talent is hiring a Customer Support Executive. This is a hybrid role (1 day a week in the London office) with a starting salary of £30,000 and strong potential to go permanent, working with a profitable, PE-backed SaaS scale-up in the LMS space.
What you’ll be doing:
- Managing customer queries through email and live chat.
- Troubleshooting issues and escalating when needed.
- Helping customers navigate the LMS platform and access resources.
- Ensuring every interaction is fast, accurate, and supportive.
What you’ll bring:
- Proven customer service skills with high attention to detail.
- Experience handling email and chat support.
- Ideally some background in SaaS or tech-led businesses.
- A genuine customer-first mindset.
What you get:
- Hybrid working: 1 day a week in the London office.
- 4-month FTC with real potential to convert to permanent.
- An opportunity to join a profitable, PE-backed SaaS scale-up in a secure industry.
Location: Greater London, United Kingdom
Seniority level: Associate
Employment type: Temporary
Job function: Customer Service
Industries: Software Development and Technical and Vocational Training
Customer Support Executive employer: ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
Contact Detail:
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer support skills! Role-play common scenarios you might face in the role, like troubleshooting or handling difficult customers. This will boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door when applying through our website.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your commitment to the position.
We think you need these skills to ace Customer Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Support Executive. Highlight your customer service experience and any relevant skills that match what we’re looking for, like handling email and chat support.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your genuine customer-first mindset and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Attention to Detail: In customer support, every detail counts! Make sure your application is free from typos and errors. This shows us you care about accuracy and quality in your work, which is super important for this role.
Apply Through Our Website: We love it when you apply directly through our website! It makes the process smoother for both of us. Plus, you’ll get all the latest updates about your application right there.
How to prepare for a job interview at ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
✨Know the Product Inside Out
Before your interview, make sure you familiarise yourself with the LMS platform and its features. Understanding how it works will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your attention to detail and how you ensure every interaction is supportive and efficient.
✨Practice Common Scenarios
Think about common customer support scenarios you might face in this role. Practising how you would troubleshoot issues or guide customers through the platform can help you feel more prepared and articulate during the interview.
✨Emphasise Your Team Spirit
Since this is a hybrid role, it's important to convey your ability to work well both independently and as part of a team. Share examples of how you've collaborated with others in previous roles to enhance customer satisfaction.