At a Glance
- Tasks: Manage customer queries and troubleshoot issues via email and live chat.
- Company: Join a profitable, PE-backed SaaS scale-up in the LMS space.
- Benefits: Starting salary of £30,000 with hybrid working and potential for permanent role.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Make a real difference by helping customers navigate an innovative platform.
- Qualifications: Customer service experience with attention to detail; SaaS background preferred.
The predicted salary is between 24000 - 36000 £ per year.
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses is hiring a Customer Support Executive. This is a hybrid role (1 day a week in the London office) with a starting salary of £30,000 and strong potential to go permanent, working with a profitable, PE-backed SaaS scale-up in the LMS space.
What you’ll be doing:
- Managing customer queries through email and live chat.
- Troubleshooting issues and escalating when needed.
- Helping customers navigate the LMS platform and access resources.
- Ensuring every interaction is fast, accurate, and supportive.
What you’ll bring:
- Proven customer service skills with high attention to detail.
- Experience handling email and chat support.
- Ideally some background in SaaS or tech-led businesses.
- A genuine customer-first mindset.
What you get:
- Hybrid working: 1 day a week in the London office.
- 4-month FTC with real potential to convert to permanent.
- An opportunity to join a profitable, PE-backed SaaS scale-up in a secure industry.
Location
- Greater London, United Kingdom
Seniority level
- Associate
Employment type
- Temporary
Job function
- Customer Service
Industries
- Software Development and Technical and Vocational Training
Customer Support Executive employer: Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses
Join a dynamic and innovative SaaS scale-up that prioritises customer success and offers a supportive work culture. With hybrid working arrangements and a strong focus on employee growth, this role provides an excellent opportunity to develop your skills in a thriving industry while enjoying the benefits of a collaborative team environment. Experience the excitement of being part of a profitable, PE-backed company that values your contributions and fosters a customer-first mindset.
Contact Details:
Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses:Your cover letter is your chance to shine! Tell us why you want to work at Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses!
How to prepare for a job interview at Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
