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For Companies At a Glance
- Tasks: Manage customer queries and troubleshoot issues via email and live chat.
- Company: Join a profitable, PE-backed SaaS scale-up in the LMS space.
- Benefits: Starting salary of £30,000 with hybrid working and potential for permanent role.
- Why this job: Make a real difference by helping customers navigate an innovative platform.
- Qualifications: Customer service experience with attention to detail; SaaS background preferred.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
The predicted salary is between 24000 - 36000 £ per year.
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses is hiring a Customer Support Executive. This is a hybrid role (1 day a week in the London office) with a starting salary of £30,000 and strong potential to go permanent, working with a profitable, PE-backed SaaS scale-up in the LMS space.
What you’ll be doing:
- Managing customer queries through email and live chat.
- Troubleshooting issues and escalating when needed.
- Helping customers navigate the LMS platform and access resources.
- Ensuring every interaction is fast, accurate, and supportive.
What you’ll bring:
- Proven customer service skills with high attention to detail.
- Experience handling email and chat support.
- Ideally some background in SaaS or tech-led businesses.
- A genuine customer-first mindset.
What you get:
- Hybrid working: 1 day a week in the London office.
- 4-month FTC with real potential to convert to permanent.
- An opportunity to join a profitable, PE-backed SaaS scale-up in a secure industry.
Location
- Greater London, United Kingdom
Seniority level
- Associate
Employment type
- Temporary
Job function
- Customer Service
Industries
- Software Development and Technical and Vocational Training
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Customer Support Executive employer: Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses
Contact Detail:
Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about common scenarios you might face in the role and how you'd handle them. Role-playing with a friend can really help you feel more confident during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and maybe even a referral, which can make all the difference in landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Support Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Executive role. Highlight your customer service skills and any relevant experience in SaaS or tech-led businesses. We want to see how you can bring a customer-first mindset to our team!
Showcase Your Communication Skills: Since you'll be managing customer queries through email and live chat, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to show us you can handle customer interactions effectively.
Highlight Attention to Detail: Attention to detail is key in this role. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're proactive and keen to join our team!
How to prepare for a job interview at Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses
✨Know the Product Inside Out
Before your interview, make sure you familiarise yourself with the LMS platform and its features. Understanding how it works will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your attention to detail and how you ensure every interaction is supportive and efficient.
✨Practice Common Scenarios
Think about common customer support scenarios you might face in this role. Practising how you would troubleshoot issues or guide customers through the platform can help you feel more prepared and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how success is measured in the role. This shows your enthusiasm and helps you determine if it's the right fit for you.
