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- Tasks: Drive client success and satisfaction for 50 accounts in a dynamic HealthTech environment.
- Company: Join a high-growth, respected HealthTech company focused on clinical value and patient engagement.
- Benefits: Enjoy a competitive salary, hybrid working, 25 days leave, health care, and a fun office vibe!
- Why this job: Be part of building a best-in-class Customer Journey and contribute to meaningful growth.
- Qualifications: Experience in B2B SaaS Customer Success, preferably in Health-Tech or Med-Tech.
- Other info: Dogs are welcome in the office, and drinks are always available!
The predicted salary is between 32400 - 54000 £ per year.
The Company: Privately owned high-growth HealthTech solution helping drive clinical value and patient engagement! Highly recognised and respected in their space by peers, partners and industry experts! Major growth mode, having recently invested in their leadership function.
The Opportunity: Join as the 2nd Customer Success Manager and help the business build a best-in-class Customer Journey! Reporting into the Head of Customer Success, you’ll focus on driving usage, advocacy and adoption across your book of c.50 client accounts. The targets here are usage, product adoption and customer satisfaction. You’ll be in charge of driving the total post sales experience from onboarding, training, through to renewal! As an early CSM hire, you’ll have the chance to bring ideas, best practice and really be part of building this function!
The Ideal Candidate:
- Previous experience in a B2B SaaS Customer Success role, fully owning a book of clients.
- Previous experience with a multi-product solution where not every client may be using all, or the same products in the platform offering.
- Experience working within a smaller, scaling SaaS business.
- A self-motivated person that can work autonomously but also likes contributing to group ideas and solutions.
- Someone that is keen to share ideas that could drive improvements and create new ways of thinking.
- Prior experience in the Health-Tech or Med-Tech space, especially the Dentistry space.
- Experience managing large group/organisation clients.
The Package:
- A base salary up to £45k.
- 25 Days annual leave plus bank holidays.
- Hybrid working, 3 days a week in a fantastic, central London office (Dogs allowed and drinks readily available!)
- Health and Dental care.
- And more!
ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch!
Customer Success Manager employer: ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
Contact Detail:
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the HealthTech and Med-Tech industries, especially focusing on Dentistry. Understanding the specific challenges and needs of these sectors will help you demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the Customer Success field, particularly those who have experience in B2B SaaS. Engaging with industry peers can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your previous successes in driving product adoption and customer satisfaction. Be ready to share specific examples of how you've improved client engagement and outcomes in your past roles.
✨Tip Number 4
Showcase your ability to work autonomously while also being a team player. Highlight experiences where you've contributed to group ideas or initiatives, as this aligns with the collaborative culture they are looking for.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in B2B SaaS Customer Success roles. Emphasise your ability to manage client accounts and drive product adoption, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the HealthTech industry and how your previous experiences align with the company's goals. Mention specific examples of how you've driven customer satisfaction and engagement in past roles.
Showcase Relevant Skills: Highlight skills that are crucial for the role, such as self-motivation, autonomy, and teamwork. Provide examples of how you've contributed to group ideas and solutions in previous positions.
Research the Company: Familiarise yourself with the company's products and their impact on patient engagement. This knowledge will help you demonstrate your understanding of their mission and how you can contribute to building a best-in-class Customer Journey.
How to prepare for a job interview at ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
✨Understand the Company and Its Products
Before your interview, make sure to research the HealthTech solutions offered by the company. Familiarise yourself with their products and how they drive clinical value and patient engagement. This knowledge will help you demonstrate your genuine interest in the role and how you can contribute to the Customer Success function.
✨Showcase Your B2B SaaS Experience
Be prepared to discuss your previous experience in a B2B SaaS Customer Success role. Highlight specific examples where you successfully managed a book of clients, drove product adoption, and improved customer satisfaction. This will show that you have the relevant skills and experience needed for the position.
✨Demonstrate Autonomy and Team Collaboration
As a self-motivated individual, it's important to convey your ability to work autonomously while also contributing to team ideas. Share examples of how you've successfully balanced independent work with collaboration in previous roles, especially in a scaling SaaS environment.
✨Prepare Ideas for Improvement
Since this role involves building a best-in-class Customer Journey, come prepared with ideas on how to enhance the customer experience. Think about innovative strategies you've implemented in the past or new approaches that could benefit the company. This will showcase your proactive mindset and willingness to contribute to the company's growth.
