At a Glance
- Tasks: Manage customer relationships and drive growth in a dynamic SaaS environment.
- Company: Fast-growing HR-tech scale-up focused on employee wellbeing and performance.
- Benefits: £50,000 base salary, uncapped bonuses, learning days, and a vibrant culture.
- Other info: Office-based in London 3x a week, with regular socials and a dog-friendly office.
- Why this job: Join a mission-driven team and shape the future of customer success.
- Qualifications: 2+ years in B2B SaaS Customer Success with proven commercial growth metrics.
The predicted salary is between 36000 - 60000 £ per year.
ABR Talent: Customer Success Recruitment for Start-up & Scale-up SaaS businesses.
The Company:
London-based HR-tech scale‑up on a mission to improve employee wellbeing and workplace performance. Privately owned, well‑funded and growing quickly! They’ve already partnered with some instantly recognisable global brands. Strong year‑on‑year revenue growth, and a product making a measurable real‑world impact, this is the perfect moment to join their next stage of scale.
The Opportunity:
Join as one of the earliest members of a growing Customer Success function shaping best practice, influencing product direction, and owning commercial performance across a diverse portfolio worth c.£600k ARR. You’ll manage around 60 customer relationships spanning large enterprise groups through to smaller teams, guiding them from onboarding and early adoption through to renewal and expansion. This role is commercially focussed and so you need to be too! You’ll be accountable for renewal performance and upsell revenue, with success measured through NRR uplift. As a scale‑up, this is a “many hats” environment. You’ll bring energy, and ideas, and in return, you’ll get autonomy, and the chance to grow as quickly as the business does!
The Ideal Candidate:
- 2+ years’ experience in B2B SaaS Customer Success.
- You’ve managed a mixed portfolio (SMB up to Enterprise) and can point to real commercial growth metrics: NRR, renewal %, upsell performance etc.
- Prior experience and success in a start‑up or scale‑up environment.
- Commercially minded and comfortable negotiating, identifying expansion opportunities, and tying outcomes to business impact.
- Experience in HR‑Tech, Health & Safety, wellbeing or employee benefits.
- A natural communicator who enjoys spending time with customers and building strong relationships.
- Happy to be office based (London) 3x a week.
The Package:
£50,000 base salary + uncapped performance bonus (18% typical OTE). Big focus on learning and self development, with dedicated self‑learning days! Regular socials, events, and a vibrant, mission‑driven culture (including a dog friendly office!)
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Software Development and Technology, Information and Media
Customer Success Manager employer: ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
As a leading player in the SaaS industry, our company offers an exceptional work environment that fosters innovation and collaboration. We prioritise employee growth through tailored development programmes and provide a supportive culture where your contributions directly impact our success. Located in a vibrant tech hub, we also offer competitive benefits and a dynamic atmosphere that encourages creativity and professional advancement.
Contact Details:
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at companies you're interested in. A friendly chat can lead to insider info and even referrals, which can double your chances of landing that interview.
✨Tip Number 2
Prepare for the interview by researching the company’s culture and values. Show them you’re not just another candidate; you’re genuinely excited about their mission and how you can contribute to their growth. Bring your A-game!
✨Tip Number 3
Practice your pitch! Be ready to discuss your past successes in Customer Success roles, especially metrics like NRR and upsell performance. We want to hear how you've made a real impact in previous positions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your B2B SaaS experience and any metrics that showcase your success in managing customer relationships and driving commercial growth.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about customer success and how your background aligns with our mission. Share specific examples of how you've influenced product direction or improved customer experiences in previous roles.
Showcase Your Communication Skills:As a Customer Success Manager, strong communication is key. In your application, demonstrate your ability to build relationships and negotiate effectively. Use clear, engaging language that reflects your personality and enthusiasm for the role.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the quickest way for us to see your application and get you on the path to joining our vibrant team!
How to prepare for a job interview at ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
✨Know Your Numbers
As a Customer Success Manager, you'll need to demonstrate your understanding of key metrics like NRR, renewal percentages, and upsell performance. Be ready to discuss specific examples from your past roles where you positively impacted these metrics.
✨Showcase Your Relationship Skills
This role is all about building strong relationships with customers. Prepare anecdotes that highlight your communication skills and how you've successfully managed diverse portfolios, from SMBs to large enterprises.
✨Understand the Company’s Mission
Research the company’s mission to improve employee wellbeing and workplace performance. Be prepared to discuss how your values align with theirs and how you can contribute to their growth in the HR-tech space.
✨Be Ready for a Dynamic Environment
Since this is a scale-up, they’ll be looking for someone who thrives in a fast-paced, 'many hats' environment. Think of examples where you've adapted quickly to change or taken on multiple responsibilities to drive success.
