At a Glance
- Tasks: Drive customer success and satisfaction for 40-50 EMEA accounts in a dynamic tech environment.
- Company: Global tech platform transforming education and events, backed by an international software leader.
- Benefits: Up to £40k salary, 25 days holiday, enhanced pension, and wellbeing days.
- Other info: Empowering culture with opportunities for growth and collaboration.
- Why this job: Join a fast-paced team and make a real impact in a thriving industry.
- Qualifications: 2+ years in Customer Success or Account Management within a SaaS business.
The predicted salary is between 40000 - 40000 £ per year.
Overview
The Company: Privately owned global tech platform powering transformational solutions for the education and events sector. Incredible growth journey backed by an international software leader, poised to further expand over the next decade. Trusted by the vast majority of universities and leading venues worldwide.
The Opportunity: Step into a pivotal role in a business that truly dominates its space! Over 80% of their target market already rely on their range of solutions! You’ll have ownership of 40-50 EMEA accounts, driving best practice, client satisfaction and strategic customer success! From in-person meetings to virtual strategy sessions, you’ll be the engine driving customer product success, retention, and growth. Collaborate with smart, supportive teams across Professional Services, Customer Support and Sales! Each week offers something new! You’ll thrive in a high-trust, goal-driven atmosphere where you are empowered to make a real impact and accelerate your career.
The Ideal Candidate:
- 2+ years experience in a Customer Success, Client Relationship or Account Manager role within a SaaS business.
- Experience of working within a fast-paced, scaling business with a complex and bespoke software solution.
- Experience with Education sector decision makers, specifically universities is hugely desirable.
- Self-motivated and able to work autonomously.
- A team player! Support the team, learn from the team!
- MUST have a full UK driving licence.
The Package: A base salary up to £40k plus bonus. 25 Days holiday, plus bank holidays, wellbeing & charity days. Enhanced Pension, Mat/Pat and Sick pay. And more!
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Customer Service
Industries: Software Development, Technology, Information and Media, and Higher Education
Location: Milton Keynes, England, United Kingdom
Customer Success Manager employer: ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
Join a dynamic and rapidly growing privately owned tech platform that is revolutionising the education and events sector. With a strong emphasis on employee empowerment and collaboration, you will thrive in a high-trust environment where your contributions directly impact customer success and business growth. Enjoy competitive benefits, including a generous holiday allowance and enhanced pension schemes, while working alongside talented professionals in a vibrant Milton Keynes location.
Contact Details:
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in Customer Success roles. Use platforms like LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their customer base and think about how you can drive success for their clients. This will show you're genuinely interested and ready to make an impact!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of a Customer Success Manager. Highlight your achievements in previous roles and how they can translate into success for the new company.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to get noticed by our recruitment team!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in SaaS and any relevant achievements that show how you've driven client satisfaction and success.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background aligns with our mission in the education sector. Be genuine and let your personality come through!
Showcase Relevant Experience:When filling out your application, focus on your 2+ years of experience in Customer Success or Account Management. Share specific examples of how you've worked with clients, especially in the education sector, to drive results.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the SaaS industry. Be ready to discuss how you've used these metrics in your previous roles to drive client satisfaction and retention.
✨Showcase Your Experience with Education Sector Clients
If you have experience working with universities or educational institutions, make sure to highlight this during the interview. Share specific examples of how you've successfully managed relationships with decision-makers in this sector.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss challenges you've faced in past roles and how you overcame them. This will show your potential employer that you're self-motivated and capable of working autonomously while still being a team player.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that demonstrate your interest in the company and the role. Inquire about their growth plans, team dynamics, or how they measure success in customer relationships.
