At a Glance
- Tasks: Drive customer success and satisfaction for 40-50 EMEA accounts in a dynamic tech environment.
- Company: Global tech platform transforming education and events, backed by an international software leader.
- Benefits: Up to £40k salary, 25 days holiday, enhanced pension, and wellbeing days.
- Other info: Empowering culture with opportunities for growth and collaboration across teams.
- Why this job: Join a fast-paced team and make a real impact in a thriving SaaS business.
- Qualifications: 2+ years in Customer Success or Account Management within a SaaS environment.
The predicted salary is between 28800 - 48000 £ per year.
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses provided pay range. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
The Company
Privately owned global tech platform powering transformational solutions for the education and events sector. Incredible growth journey backed by an international software leader, poised to further expand over the next decade. Trusted by the vast majority of universities and leading venues worldwide.
The Opportunity
Step into a pivotal role in a business that truly dominates its space! Over 80% of their target market already rely on their range of solutions! You’ll have ownership of 40-50 EMEA accounts, driving best practice, client satisfaction and strategic customer success! From in-person meetings to virtual strategy sessions, you’ll be the engine driving customer product success, retention, and growth. Collaborate with smart, supportive teams across Professional Services, Customer Support and Sales! Each week offers something new! You’ll thrive in a high-trust, goal-driven atmosphere where you are empowered to make a real impact and accelerate your career.
The Ideal Candidate
- 2+ years experience in a Customer Success, Client Relationship or Account Manager role within a SaaS business.
- Experience of working within a fast-paced, scaling business with a complex and bespoke software solution.
- Experience with Education sector decision makers, specifically universities is hugely desirable.
- Self-motivated and able to work autonomously.
- A team player! Support the team, learn from the team!
- MUST have a full UK driving licence.
The Package
A base salary up to £40k plus bonus. 25 Days holiday, plus bank holidays, wellbeing & charity days Enhanced Pension, Mat/Pat and Sick pay. And more!
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Customer Service
Industries: Software Development, Technology, Information and Media, and Higher Education
Location: Milton Keynes, England, United Kingdom
Customer Success Manager in Milton Keynes employer: ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
As a leading provider of critical customer service solutions, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. With a focus on customer-centricity, our Hampshire office offers a unique opportunity to lead transformative initiatives while enjoying competitive benefits such as a generous holiday allowance, private medical insurance, and flexible hybrid working arrangements. Join us to make a meaningful impact in a pivotal role where your expertise will be valued and your contributions recognised.
Contact Details:
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in Customer Success roles. Use platforms like LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their customer base and think about how you can drive success for them. This will show you're genuinely interested and ready to make an impact from day one!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of a Customer Success Manager. Highlight your achievements in previous roles and how they can translate into success for the new company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us!
We think you need these skills to ace Customer Success Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in SaaS and any work with education sector decision makers. We want to see how you can drive client satisfaction and success!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your skills align with our needs. Be genuine and let your personality come through!
Showcase Relevant Experience:When filling out your application, focus on your past roles that relate to customer success and account management. We love seeing how you've made an impact in previous positions, especially in fast-paced environments!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to SaaS businesses. Be ready to discuss how you've used these metrics in your previous roles to drive client satisfaction and retention.
✨Showcase Your Experience with Education Sector Clients
If you have experience working with universities or in the education sector, make sure to highlight this. Prepare specific examples of how you've successfully managed relationships with decision-makers in this space.
✨Demonstrate Your Autonomy and Team Spirit
This role requires a balance of self-motivation and teamwork. Share stories that illustrate how you've worked independently to achieve goals while also collaborating effectively with colleagues.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about challenges you've faced in previous roles and how you overcame them, especially in fast-paced environments.
