At a Glance
- Tasks: Drive customer success and satisfaction for 40-50 EMEA accounts in a dynamic tech environment.
- Company: Global tech platform transforming education and events, backed by an international software leader.
- Benefits: Up to £40k salary, 25 days holiday, enhanced pension, and wellbeing days.
- Other info: Empowering culture with opportunities for growth and collaboration across teams.
- Why this job: Join a fast-paced team and make a real impact in a thriving SaaS business.
- Qualifications: 2+ years in Customer Success or Account Management within a SaaS environment.
The predicted salary is between 28800 - 48000 £ per year.
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses provided pay range. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
The Company
Privately owned global tech platform powering transformational solutions for the education and events sector. Incredible growth journey backed by an international software leader, poised to further expand over the next decade. Trusted by the vast majority of universities and leading venues worldwide.
The Opportunity
Step into a pivotal role in a business that truly dominates its space! Over 80% of their target market already rely on their range of solutions! You’ll have ownership of 40-50 EMEA accounts, driving best practice, client satisfaction and strategic customer success! From in-person meetings to virtual strategy sessions, you’ll be the engine driving customer product success, retention, and growth. Collaborate with smart, supportive teams across Professional Services, Customer Support and Sales! Each week offers something new! You’ll thrive in a high-trust, goal-driven atmosphere where you are empowered to make a real impact and accelerate your career.
The Ideal Candidate
- 2+ years experience in a Customer Success, Client Relationship or Account Manager role within a SaaS business.
- Experience of working within a fast-paced, scaling business with a complex and bespoke software solution.
- Experience with Education sector decision makers, specifically universities is hugely desirable.
- Self-motivated and able to work autonomously.
- A team player! Support the team, learn from the team!
- MUST have a full UK driving licence.
The Package
A base salary up to £40k plus bonus. 25 Days holiday, plus bank holidays, wellbeing & charity days Enhanced Pension, Mat/Pat and Sick pay. And more!
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Customer Service
Industries: Software Development, Technology, Information and Media, and Higher Education
Location: Milton Keynes, England, United Kingdom
Customer Success Manager in Milton Keynes employer: ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
As a leading player in the SaaS industry, our company offers an exceptional work environment that fosters innovation and collaboration. We prioritise employee growth through tailored development programmes and provide a supportive culture where your contributions directly impact our success. Located in a vibrant tech hub, we also offer competitive benefits and a dynamic atmosphere that encourages creativity and professional advancement.
Contact Details:
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses:Your cover letter is your chance to shine! Tell us why you want to work at ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses!
How to prepare for a job interview at ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
