At a Glance
- Tasks: Manage customer relationships and drive growth in a dynamic SaaS environment.
- Company: Fast-growing HR-tech scale-up focused on employee wellbeing and performance.
- Benefits: Competitive salary, uncapped bonuses, learning days, and a vibrant culture.
- Other info: Office-based in London, with regular socials and a dog-friendly environment.
- Why this job: Join a mission-driven team and shape the future of customer success.
- Qualifications: 2+ years in B2B SaaS Customer Success with proven commercial growth metrics.
The predicted salary is between 36000 - 60000 £ per year.
Customer Success Recruitment for Start-up & Scale-up SaaS businesses.
The Company: London-based HR-tech scale‑up on a mission to improve employee wellbeing and workplace performance. Privately owned, well‑funded and growing quickly! They’ve already partnered with some instantly recognisable global brands. Strong year‑on‑year revenue growth, and a product making a measurable real‑world impact, this is the perfect moment to join their next stage of scale.
The Opportunity: Join as one of the earliest members of a growing Customer Success function shaping best practice, influencing product direction, and owning commercial performance across a diverse portfolio worth c.£600k ARR. You’ll manage around 60 customer relationships spanning large enterprise groups through to smaller teams, guiding them from onboarding and early adoption through to renewal and expansion. This role is commercially focussed and so you need to be too! You’ll be accountable for renewal performance and upsell revenue, with success measured through NRR uplift. As a scale‑up, this is a “many hats” environment. You’ll bring energy, and ideas, and in return, you’ll get autonomy, and the chance to grow as quickly as the business does!
The Ideal Candidate:
- 2+ years’ experience in B2B SaaS Customer Success.
- You’ve managed a mixed portfolio (SMB up to Enterprise) and can point to real commercial growth metrics: NRR, renewal %, upsell performance etc.
- Prior experience and success in a start‑up or scale‑up environment.
- Commercially minded and comfortable negotiating, identifying expansion opportunities, and tying outcomes to business impact.
- Experience in HR‑Tech, Health & Safety, wellbeing or employee benefits.
- A natural communicator who enjoys spending time with customers and building strong relationships.
- Happy to be office based (London) 3x a week.
The Package: £50,000 base salary + uncapped performance bonus (18% typical OTE). Big focus on learning and self development, with dedicated self‑learning days! Regular socials, events, and a vibrant, mission‑driven culture (including a dog friendly office!).
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Software Development and Technology, Information and Media
Customer Success Manager in London employer: ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
As a leading player in the SaaS industry, our company offers an exceptional work environment that fosters innovation and collaboration. We prioritise employee growth through tailored development programmes and provide a supportive culture where your contributions directly impact our success. Located in a vibrant tech hub, we also offer competitive benefits and a dynamic atmosphere that encourages creativity and professional advancement.
Contact Details:
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at companies you're interested in. A friendly chat can lead to insider info and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their product and think about how you can contribute to their mission. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Success Manager. Highlight your commercial mindset and any metrics that showcase your success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in B2B SaaS and any metrics that showcase your commercial growth. We want to see how you've made an impact!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background aligns with our mission. Keep it engaging and personal – we love a good story!
Showcase Your Soft Skills:As a Customer Success Manager, communication is key. In your application, highlight your relationship-building skills and any experiences where you’ve successfully navigated customer challenges. We’re looking for natural communicators!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
✨Know Your Numbers
As a Customer Success Manager, you'll need to showcase your understanding of key metrics like NRR, renewal percentages, and upsell performance. Be prepared to discuss specific examples from your past roles where you drove commercial growth and how you measured success.
✨Understand the Product
Dive deep into the company's product offerings before your interview. Familiarise yourself with their HR-tech solutions and think about how they impact employee wellbeing and workplace performance. This knowledge will help you articulate how you can contribute to their mission.
✨Showcase Your Relationship Skills
This role is all about building strong customer relationships. Prepare anecdotes that highlight your communication skills and ability to manage diverse portfolios. Think about times when you turned a challenging situation into a success story.
✨Embrace the Start-up Spirit
Since this is a scale-up environment, demonstrate your adaptability and willingness to wear multiple hats. Share experiences where you've thrived in dynamic settings, showcasing your energy and innovative ideas that align with the company's growth ambitions.
