At a Glance
- Tasks: Lead customer relationships and enhance the customer experience for strategic clients.
- Company: Established SaaS company focused on customer success and innovation.
- Benefits: Competitive salary, performance bonuses, and a collaborative work culture.
- Other info: Join a small team during an exciting growth phase with direct leadership access.
- Why this job: Shape the future of customer success in a dynamic startup environment.
- Qualifications: 5+ years in Customer Success or Account Management, preferably in SaaS.
The predicted salary is between 36000 - 60000 £ per year.
PE-backed, fast-moving supplier management and spend control specialist. Well established (25 years), but focussing on the development of their Customer Success function as they optimise their SaaS proposition.
The Opportunity
Be one of the first true Customer Success Managers, taking the lead in shaping the CS function from scratch and driving real stability and impact.
Responsibilities
- Own relationships with 20+ strategic clients, ranging from midmarket to enterprise, and play a pivotal role in reducing churn, improving value, and elevating the customer experience.
- Partner with visionary leadership and cross-functional teams to turn transformation plans into action.
- Your ideas will be welcomed!
- Join a small, forming team during an exciting "year 2 startup" phase.
- Your autonomy, adaptability, and willingness to execute as well as stabilise will be key.
The Ideal Candidate
- 5+ years in Customer Success, Account Management, or Client Services, ideally in SaaS, procurement, or finance-tech environments.
- Proven ability to build trust, coach junior talent, and work with midmarket and enterprise clients.
- Comfortable with ambiguity and changeable service offerings; excels at identifying areas for improvement and driving transformation.
- Strong cross-functional collaborator able to challenge the norm, while stabilising internal dynamics and keeping progress on track.
- Experience with CS tools (Planhat preferred, Gainsight/ChurnZero relevant) and CRM platforms (Salesforce).
- Strategic, analytical, and commercially aware; able to own metrics for churn reduction, client engagement, and CS-qualified leads.
The Package
£60k base salary + up to 20% annual bonus (£12k potential). Join a growing team in a business driving major transformation—with investment, resources, and support. Monthly all-hands and collaborative culture; direct access to CCO and cross-functional leadership.
Customer Success Manager in Reading employer: ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
As a leading player in the SaaS industry, our company offers an exceptional work environment that fosters innovation and collaboration. We prioritise employee growth through tailored development programmes and provide a supportive culture where your contributions directly impact our success. Located in a vibrant tech hub, we also offer competitive benefits and a dynamic atmosphere that encourages creativity and professional advancement.
Contact Details:
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses:Your cover letter is your chance to shine! Tell us why you want to work at ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses!
How to prepare for a job interview at ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
