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For Companies At a Glance
- Tasks: Drive customer success and satisfaction for 40-50 EMEA accounts in a dynamic tech environment.
- Company: Global tech platform transforming education and events, backed by an international software leader.
- Benefits: Up to £40k salary, 25 days holiday, enhanced pension, and wellbeing days.
- Why this job: Join a fast-growing company and make a real impact in the education sector.
- Qualifications: 2+ years in Customer Success or Account Management within a SaaS business.
- Other info: Empowering culture with opportunities for career growth and collaboration.
The predicted salary is between 28800 - 48000 £ per year.
Overview
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses provided pay range. This range is provided by ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
The Company
- Privately owned global tech platform powering transformational solutions for the education and events sector.
- Incredible growth journey backed by an international software leader, poised to further expand over the next decade.
- Trusted by the vast majority of universities and leading venues worldwide.
The Opportunity
- Step into a pivotal role in a business that truly dominates its space!
- Over 80% of their target market already rely on their range of solutions!
You’ll have ownership of 40-50 EMEA accounts, driving best practice, client satisfaction and strategic customer success!
From in-person meetings to virtual strategy sessions, you’ll be the engine driving customer product success, retention, and growth. Collaborate with smart, supportive teams across Professional Services, Customer Support and Sales! Each week offers something new!
You’ll thrive in a high-trust, goal-driven atmosphere where you are empowered to make a real impact and accelerate your career.
The Ideal Candidate
- 2+ years experience in a Customer Success, Client Relationship or Account Manager role within a SaaS business.
- Experience of working within a fast-paced, scaling business with a complex and bespoke software solution.
- Experience with Education sector decision makers, specifically universities is hugely desirable.
- Self-motivated and able to work autonomously.
- A team player! Support the team, learn from the team!
- MUST have a full UK driving licence.
The Package
- A base salary up to £40k plus bonus.
- 25 Days holiday, plus bank holidays, wellbeing & charity days
- Enhanced Pension, Mat/Pat and Sick pay.
And more!
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Sales and Customer Service
- Industries: Software Development, Technology, Information and Media, and Higher Education
Milton Keynes, England, United Kingdom
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Customer Success Manager employer: Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses
Contact Detail:
Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in Customer Success roles. Use platforms like LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their customer base and think about how you can drive success for them. This will show you're genuinely interested and ready to make an impact!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of a Customer Success Manager. Highlight your past successes and how they can translate into driving client satisfaction and retention.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that could be perfect for you. Plus, it’s a great way to get noticed by our recruitment team directly!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Success Manager role. Highlight your previous work in SaaS and any experience with universities to really stand out!
Craft a Compelling Cover Letter: Your cover letter is your chance to show us your personality! Share why you’re passionate about customer success and how you can drive growth for our clients. Keep it engaging and relevant!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve driven client satisfaction and success in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses
✨Know Your Stuff
Make sure you understand the company’s products and how they fit into the education sector. Research their solutions and think about how you can drive customer success with them. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in Customer Success or Account Management, especially within a SaaS environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your impact.
✨Ask Smart Questions
Prepare thoughtful questions that show you’re engaged and interested in the role. Ask about the team dynamics, the challenges they face in customer retention, or how success is measured in this position. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Be Yourself
While it’s important to be professional, don’t forget to let your personality shine through. The company values a high-trust atmosphere, so being authentic will help you connect with your interviewers and demonstrate that you’re a great cultural fit.
