ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses provided pay range
This range is provided by ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
The company
- A market-leading SaaS platform helping global brands simplify risk, compliance, and security awareness. Trusted by some of the biggest names across tech, finance, and government.
- Recently acquired in a huge £100M+ deal, fuelling serious investment, product expansion, and international growth.
- A team spread across the UK, US, and APAC, all working with pace, ambition, and purpose.
- A company that genuinely looks after its people. Flexibility, trust, and development aren’t perks here, they’re part of the culture. Also a Certified B-Corp!
- If you want to join a brand that’s scaling fast, backed for success, and still small enough for your work to matter, this is the one.
The opportunity
- This is a seriously exciting one. Leading the SME CS team, you’ll own and scale the Digital / Tech‑Touch Customer Success function for a global SaaS brand.
- The goal is simple: Build a digital‑first CS engine that drives adoption, retention, and growth through automation, in‑app engagement, and smart data. You’ll design the strategy, get hands‑on with delivery, and shape how Customer Success operates at scale.
- You’ll be working with platforms like Salesforce, Gong, HubSpot, and in‑app engagement tools such as Pendo or Userpilot. The foundations are already there and it’s your job is to take them to the next level.
- You’ll have freedom to test, iterate, and prove what works. Think one‑to‑many onboarding, automated journeys, and scalable digital engagement programs. There’s also scope to grow the team, owning how the function evolves across the business.
The ideal candidate
You’ll need to show proven, measurable success in building or transforming a Digital Customer Success model. This isn’t a theory role.. They want someone who’s done it before and can show the results. Your job title is less important, but you’ll demonstrate that:
- You know how to turn usage data into actionable engagement plans
- You’ve built scalable digital programs that boost adoption and reduce churn
- You’re confident driving strategy but not afraid to get hands‑on
- You know how to partner with Product, Marketing, and Data teams to create seamless customer journeys
- You’re naturally analytical, commercially minded, and outcome driven
- You thrive in fast‑paced SaaS environments and love seeing metrics move in the right direction
- You don’t need to come from the same industry. What matters is a track record of delivering success through digital CS and an ability to build from the ground up.
The package
- £90,000 base salary + 25% bonus
- 25 days annual leave (plus bank holidays), increasing with tenure
- Dedicated training and development budget
- Flexible working and genuine work‑life balance
- Global team socials and company events
Although I said job title isn’t important, people from the following backgrounds would be interesting: Head of Digital Customer Success, Digital CS Manager, Scaled Success Lead, Customer Success Operations Manager, Digital Experience Manager, Customer Engagement Lead, CS Enablement Manager, Lifecycle Marketing Manager, or Senior CSM owning digital programs.
Seniority level
- Mid-Senior level
Employment type
- Full‑time
Job function
- Customer Service and Strategy/Planning
- Professional Training and Coaching and Software Development
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Customer Success Lead employer: ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
As a leading player in the SaaS industry, our company offers an exceptional work environment that fosters innovation and collaboration. We prioritise employee growth through tailored development programmes and provide a supportive culture where your contributions directly impact our success. Located in a vibrant tech hub, we also offer competitive benefits and a dynamic atmosphere that encourages creativity and professional advancement.
Contact Details:
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Lead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses:Your cover letter is your chance to shine! Tell us why you want to work at ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses!
How to prepare for a job interview at ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
