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For Companies At a Glance
- Tasks: Support clients with technical expertise and ensure their success using our innovative platform.
- Company: Join a profitable, data-led company focused on employee safety and wellbeing.
- Benefits: Competitive salary, 25 days annual leave, fully remote work, and more!
- Why this job: Be a key player in optimising client strategies and driving impactful change.
- Qualifications: 3+ years in a technical customer-facing role, with strong communication skills.
- Other info: Exciting growth journey with opportunities for career advancement.
The predicted salary is between 42000 - 66000 £ per year.
The Company:
- Innovative data-led platform focussing on employee safety and wellbeing across a range of major sectors.
- Well-established, highly profitable and working with over 90 clients in the travel space.
- Huge untapped market potential and now on an exciting growth journey!
The Opportunity:
Join this hugely successful business offering an innovative solution to a number of major sectors!
The first dedicated hire of this nature, as they look to optimise their client strategy and build a more scalable operation in the coming years. The setup at the moment is certainly in need to optimisation and you will be key in helping drive that change!
Work closely with the Account Lead and the Data Teams to provide 1st and 2nd line support as well as provide API integration assistance, and proactive customer enablement.
Your overarching objective is to support with the delivery of ultimate client success from the platform, and to do this, you will apply all your technical expertise along-side a strong client facing manner!
The Ideal Candidate:
- 3+ years of experience in within a technical customer facing role, within a SaaS organisation.
- Prior experience dealing with 1st and 2nd line support queries.
- Prior experience in a small, start-up aligned business where processes, playbooks and ways of doing are still being formed.
- Hands-on experience with REST APIs, integrations, and tools such as Postman.
- Excellent customer communication skills (verbal and written), with the ability to explain technical topics to non-technical users.
- Strong organizational skills and ability to juggle multiple client issues.
- Customer-focused, proactive, and solution-oriented.
- Experience in Fatigue Risk Management, Aviation, Transportation, Healthcare, or other safety-critical industries.
- Familiarity with CRM/support software such as Zendesk
- Knowledge of authentication protocols (OAuth, API keys).
- A start-up experienced person who can self-motivate and work autonomously.
The Package:
- A base salary up to £55k.
- 25 Days annual leave, plus bank holidays.
- Fully remote working setup.
And more!
ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch!
Customer Success Engineer employer: ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
Contact Detail:
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in customer success roles. Use platforms like LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer success and technical support. Think about how you can showcase your experience with REST APIs and client communication skills. We want you to shine!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and expertise. Check out our website for openings that match your skills in SaaS and customer success. Tailor your approach to each company’s culture!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Remind them why you’re the perfect fit for optimising their client strategy and driving change!
We think you need these skills to ace Customer Success Engineer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Engineer role. Highlight your experience in technical customer-facing roles and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Technical Skills: Don’t forget to mention your hands-on experience with REST APIs and tools like Postman. We’re looking for someone who can easily explain technical topics to non-technical users, so give us examples of how you've done this in the past!
Demonstrate Your Customer Focus: We love candidates who are proactive and solution-oriented. Share specific instances where you’ve gone above and beyond to ensure client success. This will show us that you’re the right fit for our customer-centric culture!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to hear from you!
How to prepare for a job interview at ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around REST APIs and integrations. Be ready to discuss how you've used tools like Postman in previous roles, as this will show you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your Customer Skills
Prepare examples of how you've successfully handled 1st and 2nd line support queries. Highlight your communication skills by explaining a complex technical issue to a non-technical user. This will demonstrate your ability to bridge the gap between tech and customer needs.
✨Be Proactive and Solution-Oriented
Think of scenarios where you identified a problem and took the initiative to solve it. Companies love candidates who can show they’re proactive and focused on delivering solutions, especially in a customer success role.
✨Understand the Company’s Vision
Research the company’s mission and their innovative approach to employee safety and wellbeing. Being able to articulate how you can contribute to their growth journey will set you apart from other candidates and show your genuine interest in the role.
