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For Companies At a Glance
- Tasks: Support clients with technical expertise and ensure their success using our innovative platform.
- Company: Join a thriving data-led company focused on employee safety and wellbeing.
- Benefits: Competitive salary, 25 days annual leave, fully remote work, and more!
- Why this job: Be a key player in optimising client strategies and driving impactful change.
- Qualifications: 3+ years in a technical customer-facing role, with strong communication skills.
- Other info: Exciting growth journey with opportunities for career advancement.
The predicted salary is between 42000 - 66000 £ per year.
The Company:
- Innovative data-led platform focussing on employee safety and wellbeing across a range of major sectors.
- Well-established, highly profitable and working with over 90 clients in the travel space.
- Huge untapped market potential and now on an exciting growth journey!
The Opportunity:
Join this hugely successful business offering an innovative solution to a number of major sectors!
The first dedicated hire of this nature, as they look to optimise their client strategy and build a more scalable operation in the coming years. The setup at the moment is certainly in need to optimisation and you will be key in helping drive that change!
Work closely with the Account Lead and the Data Teams to provide 1st and 2nd line support as well as provide API integration assistance, and proactive customer enablement.
Your overarching objective is to support with the delivery of ultimate client success from the platform, and to do this, you will apply all your technical expertise along-side a strong client facing manner!
The Ideal Candidate:
- 3+ years of experience in within a technical customer facing role, within a SaaS organisation.
- Prior experience dealing with 1st and 2nd line support queries.
- Prior experience in a small, start-up aligned business where processes, playbooks and ways of doing are still being formed.
- Hands-on experience with REST APIs, integrations, and tools such as Postman.
- Excellent customer communication skills (verbal and written), with the ability to explain technical topics to non-technical users.
- Strong organizational skills and ability to juggle multiple client issues.
- Customer-focused, proactive, and solution-oriented.
- Experience in Fatigue Risk Management, Aviation, Transportation, Healthcare, or other safety-critical industries.
- Familiarity with CRM/support software such as Zendesk
- Knowledge of authentication protocols (OAuth, API keys).
- A start-up experienced person who can self-motivate and work autonomously.
The Package:
- A base salary up to £55k.
- 25 Days annual leave, plus bank holidays.
- Fully remote working setup.
And more!
ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch!
Customer Success Engineer employer: ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
Contact Detail:
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend virtual meetups, and connect with potential colleagues on LinkedIn. The more you engage, the better your chances of landing that Customer Success Engineer role.
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website where you can highlight your technical expertise and customer success stories. This will give you an edge when you're chatting with hiring managers.
✨Tip Number 3
Prepare for those interviews! Research the company and its clients, and be ready to discuss how your experience aligns with their needs. Practice explaining technical concepts in simple terms – it’s key for a Customer Success Engineer!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Don’t hesitate – get your application in and let’s get you on that growth journey!
We think you need these skills to ace Customer Success Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Engineer. Highlight your experience in technical customer-facing roles and any relevant SaaS experience. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this opportunity and how you can contribute to our growth journey. Be sure to mention your hands-on experience with REST APIs and customer communication skills.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled client issues in the past. We love seeing proactive and solution-oriented candidates, so share specific instances where you made a difference for your clients!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around REST APIs and integrations. Be ready to discuss how you've used tools like Postman in previous roles, as this will show you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your Customer Skills
Prepare examples of how you've successfully handled 1st and 2nd line support queries. Highlight your ability to communicate complex technical topics to non-technical users, as this is crucial for a Customer Success Engineer.
✨Demonstrate Proactivity
Think of instances where you've gone above and beyond to ensure client success. Whether it's implementing a new process or helping a client troubleshoot an issue, showing that you're proactive will resonate well with the interviewers.
✨Familiarise Yourself with the Company
Research the company’s focus on employee safety and wellbeing, especially in sectors like aviation and healthcare. Understanding their mission and how you can contribute to their growth will set you apart from other candidates.
