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For Companies At a Glance
- Tasks: Support clients with technical expertise and ensure their success using our innovative platform.
- Company: Join a profitable, data-led company focused on employee safety and wellbeing.
- Benefits: Competitive salary, 25 days annual leave, fully remote work, and more!
- Why this job: Be a key player in optimising client strategies and driving impactful change.
- Qualifications: 3+ years in a technical customer-facing role, with strong communication skills.
- Other info: Exciting growth journey with opportunities for career advancement.
The predicted salary is between 42000 - 66000 £ per year.
The Company:
- Innovative data-led platform focussing on employee safety and wellbeing across a range of major sectors.
- Well-established, highly profitable and working with over 90 clients in the travel space.
- Huge untapped market potential and now on an exciting growth journey!
The Opportunity:
Join this hugely successful business offering an innovative solution to a number of major sectors!
The first dedicated hire of this nature, as they look to optimise their client strategy and build a more scalable operation in the coming years. The setup at the moment is certainly in need to optimisation and you will be key in helping drive that change!
Work closely with the Account Lead and the Data Teams to provide 1st and 2nd line support as well as provide API integration assistance, and proactive customer enablement.
Your overarching objective is to support with the delivery of ultimate client success from the platform, and to do this, you will apply all your technical expertise along-side a strong client facing manner!
The Ideal Candidate:
- 3+ years of experience in within a technical customer facing role, within a SaaS organisation.
- Prior experience dealing with 1st and 2nd line support queries.
- Prior experience in a small, start-up aligned business where processes, playbooks and ways of doing are still being formed.
- Hands-on experience with REST APIs, integrations, and tools such as Postman.
- Excellent customer communication skills (verbal and written), with the ability to explain technical topics to non-technical users.
- Strong organizational skills and ability to juggle multiple client issues.
- Customer-focused, proactive, and solution-oriented.
- Experience in Fatigue Risk Management, Aviation, Transportation, Healthcare, or other safety-critical industries.
- Familiarity with CRM/support software such as Zendesk
- Knowledge of authentication protocols (OAuth, API keys).
- A start-up experienced person who can self-motivate and work autonomously.
The Package:
- A base salary up to £55k.
- 25 Days annual leave, plus bank holidays.
- Fully remote working setup.
And more!
ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch!
Customer Success Engineer employer: ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
Contact Detail:
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend webinars, and join relevant groups. The more connections we make, the better our chances of landing that Customer Success Engineer role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your technical expertise and customer success stories. This will help us stand out from the crowd when applying through our website.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer support and technical scenarios. We should also be ready to explain complex topics in simple terms, just like we would with clients.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing our enthusiasm for the role. Let’s remind them why we’re the perfect fit for their innovative team!
We think you need these skills to ace Customer Success Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Engineer. Highlight your experience in technical customer-facing roles and any relevant SaaS experience. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about employee safety and wellbeing, and how you can contribute to our growth journey. Keep it engaging and personal – we love a good story!
Showcase Your Technical Skills: Don’t forget to mention your hands-on experience with REST APIs and tools like Postman. We’re looking for someone who can bridge the gap between tech and clients, so make sure to highlight your ability to explain complex topics simply.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around REST APIs and integrations. Be ready to discuss how you've used tools like Postman in previous roles, as this will show you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your Customer Skills
Prepare examples of how you've successfully handled 1st and 2nd line support queries. Highlight your ability to communicate complex technical topics to non-technical users, as this is crucial for a Customer Success Engineer role.
✨Demonstrate Proactivity
Think of instances where you've gone above and beyond to ensure client success. Whether it's implementing a new process or proactively solving a problem, showing that you're solution-oriented will resonate well with the interviewers.
✨Understand the Company Culture
Research the company’s focus on employee safety and wellbeing. Be prepared to discuss how your experience aligns with their mission and how you can contribute to their growth journey, especially in a start-up environment.
