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For Companies At a Glance
- Tasks: Support clients with technical expertise and ensure their success using our innovative platform.
- Company: Join a thriving data-led company focused on employee safety and wellbeing.
- Benefits: Competitive salary, 25 days annual leave, fully remote work, and more!
- Why this job: Be a key player in optimising client strategies and driving impactful change.
- Qualifications: 3+ years in a technical customer-facing role, with strong communication skills.
- Other info: Exciting growth journey with opportunities for career advancement.
The predicted salary is between 42000 - 66000 £ per year.
The Company:
- Innovative data-led platform focussing on employee safety and wellbeing across a range of major sectors.
- Well-established, highly profitable and working with over 90 clients in the travel space.
- Huge untapped market potential and now on an exciting growth journey!
The Opportunity:
Join this hugely successful business offering an innovative solution to a number of major sectors!
The first dedicated hire of this nature, as they look to optimise their client strategy and build a more scalable operation in the coming years. The setup at the moment is certainly in need to optimisation and you will be key in helping drive that change!
Work closely with the Account Lead and the Data Teams to provide 1st and 2nd line support as well as provide API integration assistance, and proactive customer enablement.
Your overarching objective is to support with the delivery of ultimate client success from the platform, and to do this, you will apply all your technical expertise along-side a strong client facing manner!
The Ideal Candidate:
- 3+ years of experience in within a technical customer facing role, within a SaaS organisation.
- Prior experience dealing with 1st and 2nd line support queries.
- Prior experience in a small, start-up aligned business where processes, playbooks and ways of doing are still being formed.
- Hands-on experience with REST APIs, integrations, and tools such as Postman.
- Excellent customer communication skills (verbal and written), with the ability to explain technical topics to non-technical users.
- Strong organizational skills and ability to juggle multiple client issues.
- Customer-focused, proactive, and solution-oriented.
- Experience in Fatigue Risk Management, Aviation, Transportation, Healthcare, or other safety-critical industries.
- Familiarity with CRM/support software such as Zendesk
- Knowledge of authentication protocols (OAuth, API keys).
- A start-up experienced person who can self-motivate and work autonomously.
The Package:
- A base salary up to £55k.
- 25 Days annual leave, plus bank holidays.
- Fully remote working setup.
And more!
ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch!
Customer Success Engineer employer: ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
Contact Detail:
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend webinars, and join relevant groups. The more connections we make, the better our chances of landing that Customer Success Engineer role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with customer support and API integrations. We want to demonstrate how we can drive client success right from the get-go.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to technical support and customer communication. We need to be confident in explaining complex topics to non-techies.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Success Engineer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Engineer role. Highlight your experience in technical customer-facing roles and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Technical Skills: Don’t forget to mention your hands-on experience with REST APIs and tools like Postman. We’re looking for someone who can easily explain technical topics to non-technical users, so give us examples of how you've done this in the past!
Demonstrate Your Customer Focus: We love candidates who are proactive and solution-oriented. Share specific instances where you’ve gone above and beyond to ensure client success. This will show us that you’re the right fit for our customer-centric culture!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to hear from you!
How to prepare for a job interview at ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around REST APIs and integrations. Be ready to discuss how you've used tools like Postman in previous roles, as this will show you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your Customer Skills
Prepare examples of how you've successfully handled 1st and 2nd line support queries. Highlight your communication skills by explaining a complex technical topic in simple terms, as this is crucial for the role. Remember, they want someone who can connect with clients!
✨Demonstrate Your Proactivity
Think of instances where you've taken the initiative to improve processes or client experiences. This could be anything from creating a new playbook to streamlining a support process. Showing that you can drive change will resonate well with them.
✨Understand Their Market
Familiarise yourself with the sectors they operate in, such as aviation and healthcare. Being able to discuss industry-specific challenges and how their platform can address them will set you apart. It shows you're not just looking for any job, but are genuinely interested in their mission.
