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For Companies At a Glance
- Tasks: Lead customer onboarding, deliver training, and troubleshoot CRM challenges.
- Company: Fast-growing SaaS scale-up with a focus on CRM data management.
- Benefits: Up to £60,000 salary, fully remote, medical, dental, and equity options.
- Why this job: Join a dynamic team and make a real impact on customer success.
- Qualifications: 2-5 years in SaaS onboarding or support, strong CRM knowledge.
- Other info: Great career progression opportunities as the second UK hire.
The predicted salary is between 36000 - 60000 £ per year.
We’re hiring for a fast-growing, bootstrapped SaaS scale-up helping businesses fix and manage messy CRM data with an awesome platform. With 900+ customers and big growth targets ahead, they’re expanding their onboarding function — and you’ll be the second UK hire.
The Opportunity
This role sits at the intersection of onboarding, technical problem-solving and customer training. You don’t need to code, but you do need to understand how complex SaaS platforms, data flows and CRMs behave. If you enjoy becoming a power user and then teaching others how to get value quickly, you’ll love this. You’ll run structured onboarding programmes, deliver live training sessions, troubleshoot CRM/data scenarios and help customers reach early success fast.
What You’ll Do
- Lead customer onboarding programmes (typically short cycles across 4 sessions)
- Help customers set up workflows, dedupe logic, formatting rules and data processes
- Run 1:1 and small group training sessions online
- Troubleshoot moderately complex CRM/data challenges (not basic support)
- Escalate genuine bugs to engineering BUT be able to map out and understand what’s happening
- Contribute to documentation, best practices and scalable onboarding processes
What We’re Looking For
- 2–5 years in SaaS onboarding, CS, support, training or similar
- Experience working in complex SaaS platforms (data-heavy, workflow-heavy or integration-heavy products)
- Strong understanding of CRMs — HubSpot / Salesforce is a major advantage
- Someone who enjoys teaching, coaching and simplifying technical concepts
- Comfortable working in a small, fast-moving environment
Success Looks Like
- Faster Time to First Value (Onboarding)
- Strong customer feedback (NPS/CSAT) - Support
- Confident, self-sufficient users
- Smooth internal handovers and documentation improvements
What You Get
- Salary up to £60,000
- Fully remote role (UK applicants only)
- Medical & dental
- Equity!
- Big ownership as the second UK team member
- Real progression into senior onboarding, CS, or product roles
Customer Onboarding Manager employer: ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
Contact Detail:
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Onboarding Manager
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or join relevant groups. A friendly chat can give us insights into the company culture and maybe even a referral.
✨Tip Number 2
Prepare for the interview by understanding their platform inside out. Dive into their website, explore their features, and think about how you can help customers get value quickly. Show us you’re ready to hit the ground running!
✨Tip Number 3
Practice your teaching skills! Since the role involves training customers, consider doing mock sessions with friends or family. This will help you refine your approach and boost your confidence.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. Remind them why you’re the perfect fit for the Customer Onboarding Manager role.
We think you need these skills to ace Customer Onboarding Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Onboarding Manager. Highlight your experience in SaaS onboarding and any relevant CRM knowledge, like HubSpot or Salesforce. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for teaching and problem-solving, and explain why you're excited about helping customers succeed with our platform. Let us know how you can contribute to our growth!
Showcase Your Technical Skills: While you don’t need to code, understanding complex SaaS platforms is key. Use your application to demonstrate your familiarity with data flows and CRM behaviours. We love seeing candidates who can simplify technical concepts for others!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our awesome team!
How to prepare for a job interview at ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
✨Know Your SaaS Inside Out
Make sure you understand the SaaS platform and CRM systems like HubSpot or Salesforce. Familiarise yourself with common data flows and workflows, as this will help you answer questions confidently and demonstrate your technical problem-solving skills.
✨Showcase Your Teaching Skills
Since the role involves training customers, prepare to discuss your experience in teaching or coaching. Think of examples where you've simplified complex concepts for others, and be ready to explain how you would approach onboarding new users.
✨Prepare for Troubleshooting Scenarios
Anticipate questions about troubleshooting CRM/data challenges. Brush up on common issues that arise in onboarding and think through how you would handle them. This shows you can think critically and act quickly in a fast-paced environment.
✨Highlight Your Customer-Centric Approach
Be ready to talk about how you've gathered customer feedback in previous roles and how it influenced your onboarding processes. Emphasising your commitment to customer success will resonate well with the interviewers.
