ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses is helping a fast‑growth regulatory tech company scale its Customer Success leadership. The role leads two CS Managers, driving adoption, renewals and commercial outcomes across a £4-5M ARR portfolio of nearly 1,000 customers.
You will shape the scaled CS strategy, be the senior customer voice in strategic conversations, and partner with Account Management to maximise retention.
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Senior Director, Scaled Customer Success in Cumbernauld employer: ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
Join a dynamic and rapidly growing PE-backed Regulatory Technology business that is not only committed to reaching ambitious financial goals but also prioritises the development of its employees. With a strong focus on a data-driven Customer Success function, you will have access to cutting-edge technology and resources, fostering a culture of collaboration and continuous improvement. This role offers significant opportunities for professional growth, as you lead a team and engage directly with senior stakeholders, making a tangible impact on customer outcomes and the company's success.
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ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Recruitment Team
