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For Companies At a Glance
- Tasks: Join a dynamic team to support customers with Microsoft 365 and IT services.
- Company: A growing tech scale-up focused on modern IT solutions and quality support.
- Benefits: Remote-first role, competitive salary, 26 days holiday, and training opportunities.
- Why this job: Kickstart your cloud career with real progression and hands-on experience.
- Qualifications: 6 months+ in IT support, knowledge of Microsoft 365, and basic networking skills.
- Other info: Collaborative culture with mentoring and clear career growth paths.
The predicted salary is between 21600 - 36000 £ per year.
We’re supporting a growing technology scale-up that delivers modern, secure and reliable IT services to customers across the UK. They are expanding their support function and looking for someone early in their career who wants real progression.
About the Company
- IT Managed Services provider with a modern Microsoft-first stack
- Strong focus on quality support, automation and continual improvement
- Collaborative team culture with real training, mentoring and clear progression
- Opportunity to work across support, provisioning and small project delivery
The Role
You’ll join a high-performing support and provisioning team, helping customers with Microsoft 365 environments, Windows, networking fundamentals and day-to-day operational changes. Perfect for someone with 6 months+ experience in an MSP or IT support role who wants to accelerate their learning and move into a true cloud-focused career.
Responsibilities
- Work on the service desk handling tickets across Microsoft 365, Windows and basic networking
- Support users with Exchange Online, Teams, OneDrive, SharePoint and device issues
- Carry out provisioning tasks including user setups, permissions and policy changes
- Contribute to small migration and implementation projects under senior engineer guidance
- Follow SLAs, maintain excellent communication and escalate appropriately
- Keep documentation up to date and share knowledge across the team
- Support operational checks like monitoring, patching and backups
Experience Needed
They’re open to junior talent – ideally you’ll have:
- 6 months+ in an MSP or multi-customer IT support environment (Internal IT Support considered too)
- Hands-on exposure to Microsoft 365 (mailboxes, groups, Teams, OneDrive/SharePoint)
- Good understanding of Windows desktop/server fundamentals
- Basic networking knowledge (DNS, DHCP, VPN concepts)
- Experience using a ticketing system (Halo or similar)
- Bonus: PowerShell exposure, Azure familiarity, or relevant certifications
What they offer:
- A remote-first role with 1x day in the office per week
- £30,000 salary
- The opportunity for proactive individuals to gain broader project exposure
- 26 days holiday + Bank Holidays
- Training and paid-for technical certifications
Locations
Technical Support Engineer in Cheshire, Warrington employer: ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
Contact Detail:
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups or webinars, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source work that showcases your knowledge of Microsoft 365 and basic networking. This can really make you stand out when chatting with hiring managers.
✨Tip Number 3
Prepare for interviews by practising common technical support scenarios. Think about how you'd handle specific issues with Microsoft 365 or Windows. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technical Support Engineer in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your hands-on exposure to Microsoft 365 and any relevant IT support roles you've had. We want to see how you fit into our tech-savvy world!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your background aligns with our needs. Let us know what makes you tick and why you want to join our collaborative team culture.
Show Off Your Communication Skills: Since you'll be handling tickets and supporting users, clear communication is key. Make sure your application showcases your ability to explain technical concepts simply and effectively. We love candidates who can bridge the gap between tech and users!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it shows you're keen to join our growing team!
How to prepare for a job interview at ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Microsoft 365, Windows fundamentals, and basic networking concepts. Be ready to discuss how you've used these in past roles or projects, as this will show your understanding and readiness for the Technical Support Engineer position.
✨Show Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you resolved a ticket or helped a user with a problem. This will demonstrate your hands-on experience and ability to think on your feet.
✨Familiarise Yourself with the Company
Research the company’s services and culture. Understanding their focus on quality support and automation will help you align your answers with their values. Plus, it shows genuine interest, which can set you apart from other candidates.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. Inquire about their training programmes or how they support career progression. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.
