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For Companies At a Glance
- Tasks: Manage customer relationships and drive product adoption for a portfolio of clients.
- Company: Join a leading SaaS platform trusted by top global brands.
- Benefits: Competitive salary, remote work, generous holiday, and private healthcare.
- Why this job: Be part of a fast-growing company where your contributions truly matter.
- Qualifications: Danish speaker with experience in SaaS Customer Success and commercial awareness.
- Other info: Enjoy a flexible culture with a focus on personal development and team socials.
The predicted salary is between 75000 - 75000 £ per year.
The Company
A market-leading SaaS platform helping global brands simplify risk, compliance, and security awareness. Trusted by some of the biggest names across tech, finance, and government. Acquired in a huge £100M+ deal, fuelling serious investment, product expansion, and international growth. A team spread across the UK, US, and APAC, all working with pace, ambition, and purpose. A company that genuinely looks after its people. Flexibility, trust, and development aren't perks here, they're part of the culture. Also a Certified B-Corp! If you want to join a brand that's scaling fast, backed for success, and still small enough for your work to matter, this is the one.
The Role
As the Customer Success Manager, you'll manage a portfolio of 80–100 customers (~£1.5M–£2M ARR). This is a retention and adoption role first, working closely with Account Managers who own expansion revenue.
- Own the day-to-day management of your customer base
- Drive ~90% retention across your renewal book
- Keep customers engaged, using the product properly, and seeing value
- Spot risk early and deal with it before it becomes churn
- Work with Account Managers on upsell opportunities (you identify, they close)
- Run a mix of structured touchpoints depending on account value
- Larger accounts: regular QBRs + monthly engagement
- Smaller accounts: quarterly check-ins + EBRs
What You're Measured On
- Retention (target ~90%)
- Product adoption and usage
- Customer satisfaction
- Contribution to expansion (via AM partnership)
- NRR
What They're Looking For
- Danish speaker (essential) + UK-based
- Experience in SaaS Customer Success, ideally within compliance, ISO, regulatory-tech (or Cyber)
- Comfortable managing a similar value book
- Commercially aware. You understand how retention and expansion actually work
- Able to handle customer issues without over-escalating everything internally
- Experience with tools like Salesforce, Gong, CRM platforms helpful
- Any exposure to compliance, security, or risk products is a bonus
- AI-aware is a plus, not a requirement
Package
- £75,000 base + bonus
- Remote-first
- 25 days holiday + bank holidays (increasing with tenure)
- Private healthcare
- Pension
- L&D budget
- Global team and regular socials
Locations
Customer Success Manager (Danish speaker) in Cheshire, Chester employer: Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses
Contact Detail:
Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (Danish speaker) in Cheshire, Chester
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or join relevant groups. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the company’s values, recent news, and their product offerings. Show them you’re genuinely interested in what they do.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially around customer success and retention. Make it clear why you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Success Manager (Danish speaker) in Cheshire, Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in SaaS and any relevant skills that show you can drive retention and product adoption. We want to see how you’ve made a difference in previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how your Danish language skills will help you connect with our customers. Keep it engaging and personal – we love a good story!
Showcase Relevant Experience: When filling out your application, don’t just list your past jobs. Instead, focus on specific achievements that relate to retention and customer engagement. We’re looking for evidence that you can manage a portfolio effectively and spot risks early.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to the right people. Plus, you’ll get to see more about our culture and values while you’re at it!
How to prepare for a job interview at Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses
✨Know Your Customer Success Metrics
Familiarise yourself with key metrics like retention rates and customer satisfaction scores. Be ready to discuss how you've driven these metrics in your previous roles, especially in a SaaS environment.
✨Showcase Your Danish Skills
Since being a Danish speaker is essential, practice speaking about your experience in Danish. This will not only demonstrate your language skills but also show your enthusiasm for the role and the company’s international culture.
✨Understand the Product Inside Out
Research the company's SaaS platform thoroughly. Understand its features, benefits, and how it addresses compliance and security challenges. This knowledge will help you articulate how you can drive product adoption and value for customers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage customer relationships. Prepare examples from your past experiences where you successfully handled customer issues or drove retention strategies.