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- Tasks: Join a dynamic team to support customers with Microsoft 365 and IT services.
- Company: A growing tech scale-up focused on modern IT solutions.
- Benefits: Remote-first role, competitive salary, training, and 26 days holiday.
- Why this job: Kickstart your cloud career with real progression and hands-on experience.
- Qualifications: 6 months+ in IT support, knowledge of Microsoft 365 and basic networking.
- Other info: Collaborative culture with mentoring and opportunities for project involvement.
The predicted salary is between 21600 - 36000 £ per year.
We’re supporting a growing technology scale-up that delivers modern, secure and reliable IT services to customers across the UK. They are expanding their support function and looking for someone early in their career who wants real progression.
About the Company
- IT Managed Services provider with a modern Microsoft-first stack
- Strong focus on quality support, automation and continual improvement
- Collaborative team culture with real training, mentoring and clear progression
- Opportunity to work across support, provisioning and small project delivery
The Role
You’ll join a high-performing support and provisioning team, helping customers with Microsoft 365 environments, Windows, networking fundamentals and day-to-day operational changes. Perfect for someone with 6 months+ experience in an MSP or IT support role who wants to accelerate their learning and move into a true cloud-focused career.
Responsibilities
- Work on the service desk handling tickets across Microsoft 365, Windows and basic networking
- Support users with Exchange Online, Teams, OneDrive, SharePoint and device issues
- Carry out provisioning tasks including user setups, permissions and policy changes
- Contribute to small migration and implementation projects under senior engineer guidance
- Follow SLAs, maintain excellent communication and escalate appropriately
- Keep documentation up to date and share knowledge across the team
- Support operational checks like monitoring, patching and backups
Experience Needed
They’re open to junior talent – ideally you’ll have:
- 6 months+ in an MSP or multi-customer IT support environment (Internal IT Support considered too)
- Hands-on exposure to Microsoft 365 (mailboxes, groups, Teams, OneDrive/SharePoint)
- Good understanding of Windows desktop/server fundamentals
- Basic networking knowledge (DNS, DHCP, VPN concepts)
- Experience using a ticketing system (Halo or similar)
- Bonus: PowerShell exposure, Azure familiarity, or relevant certifications
What they offer:
- A remote-first role with 1x day in the office per week
- £30,000 salary
- The opportunity for proactive individuals to gain broader project exposure
- 26 days holiday + Bank Holidays
- Training and paid-for technical certifications
Technical Support Engineer in Bolton employer: ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
Contact Detail:
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in Bolton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups or webinars, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and understanding the company’s tech stack. Practise common interview questions and scenarios related to Microsoft 365 and IT support to show you’re ready to hit the ground running.
✨Tip Number 3
Don’t just apply through job boards; head over to our website and submit your application directly! This shows initiative and gives you a better chance of standing out from the crowd.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows you’re genuinely interested in the role and keeps you fresh in their minds.
We think you need these skills to ace Technical Support Engineer in Bolton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your hands-on exposure to Microsoft 365 and any relevant IT support roles you've had. We want to see how you fit into our tech-savvy world!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your background aligns with our needs. Show us your passion for IT and your eagerness to learn and grow with us.
Show Off Your Communication Skills: Since you'll be handling support tickets and communicating with users, it's crucial to demonstrate your communication skills in your application. Keep your language clear and concise, and make sure to proofread for any typos or errors.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we love to see!
How to prepare for a job interview at ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Microsoft 365, Windows fundamentals, and basic networking concepts. Be ready to discuss how you've used these in past roles or projects, as this will show your understanding and readiness for the position.
✨Show Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you resolved a ticket or helped a user with a problem. This will demonstrate your hands-on experience and ability to think on your feet.
✨Familiarise Yourself with the Company
Research the company’s services and culture. Understanding their focus on quality support and automation will help you align your answers with their values. Mentioning how you can contribute to their goals will make you stand out.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. Inquire about their training programmes or how they measure success in the support team. This shows your enthusiasm for the role and your desire to grow within the company.
